Job Summary
The Bell Boy is responsible for providing courteous, professional, and efficient guest service by assisting guests with luggage handling, room orientation, transportation assistance, and other related services. The role plays a vital part in creating a positive first and last impression for guests at the hotel.
Key Responsibilities
- Welcome guests warmly upon arrival and departure.
- Assist guests with luggage during check-in, check-out, and room changes.
- Escort guests to their rooms and explain room features, hotel facilities, and services.
- Coordinate with the Front Office team regarding guest arrivals, departures, and special requests.
- Maintain luggage storage areas in a clean and organized manner.
- Arrange transportation, taxis, and valet assistance for guests when required.
- Deliver messages, parcels, newspapers, amenities, and guest requests promptly.
- Assist elderly or differently-abled guests with special care and attention.
- Maintain a professional appearance and uphold hotel grooming standards at all times.
- Ensure guest privacy, security, and confidentiality are maintained.
- Support the concierge and front office operations during busy hours.
- Handle guest queries politely and escalate complaints to supervisors when necessary.
Required Skills & Competencies
- Excellent communication and interpersonal skills
- Pleasant personality with a customer-service attitude
- Basic knowledge of hotel operations and local area information
- Ability to handle luggage and stand for long working hours
- Team player with a positive attitude
- Good grooming and professional etiquette
- Ability to work in shifts, weekends, and holidays
Qualifications & Experience
- Minimum qualification: HSC / Graduate preferred
- Prior experience in hospitality or hotel operations preferred
- Freshers with good communication skills may also apply
Working Conditions
- Rotational shifts including nights, weekends, and public holidays
- Physically active role involving lifting and carrying luggage
Salary & Benefits
- As per company standards and industry norms
- Service charge, meals, uniforms, and other hotel benefits as applicable
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
