Remote Technical associate Jobs – 111 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
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Guidewire Software Developer
hirezy.ai —Remote
- ₹7,00,000 - ₹18,00,000 a year
- Full-time
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- Computer Science
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Quick apply
NuGenesis SDMS System Administrator (Infrastructure Support)
ITSoli India Pvt Ltd. —Remote
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- Full-time
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Principal Site Payment Associate - FSP
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Data / Gen AI Engineer
INDUANSH PRIVATE LIMITED —Remote
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Technical Architect
Nexos soft Technologies —Remote
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- Full-time
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Quick apply
Chief Solution Architect
BigRio —Remote
- ₹40,00,000 - ₹60,00,000 a year
- Full-time
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Quick apply
Applied AI Engineer (Automation)
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Customer Support Associate
Wobot Intelligence —Remote
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Systems Analyst I
CSG —Remote
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Regulatory Affairs Specialist
ProductLife Group —Remote
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Engineering Manager - Custom Objects Team
HighLevel —Remote
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M&A AI & Technology Lead
Volaris Group Inc. —Remote
- Full-time
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Executive - Sales and Technical Services (F/M/D)
SurTec Chemicals India Pvt. Ltd. —Remote
- Remote
- B.Sc
- Bachelor's degree
12d

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MFT - Associate Support Analyst

hirezy.ai
Remote

Quick apply

Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
10 hours ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

technical associate jobs in remote

MFT - Associate Support Analyst

Production Support Analyst

Database Administrator

Quality Assurance (QA)

Guidewire Software Developer

NuGenesis SDMS System Administrator (Infrastructure Support)

Cloud Identity Engineer L3

Associate IP Architect

Associate - Commodity Pricing

Principal Site Payment Associate - FSP

Data / Gen AI Engineer

Technical Architect

Chief Solution Architect

Applied AI Engineer (Automation)

Customer Support Associate

Systems Analyst I

Regulatory Affairs Specialist

Engineering Manager - Custom Objects Team

M&A AI & Technology Lead

Executive - Sales and Technical Services (F/M/D)

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