Leader - Human Resource
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Vice President Agentic Customer Experiences (ACE) Agentic AI As Genpact transforms a process-centric BPO into a digital-first technology-led enterprise the Agentic Customer Experiences (ACE) plays a mission-critical role in shaping how clients experience that shift. This role leads the design and orchestration of immersive high-impact experiences that bring Agentic AI to life translating complex business challenges into innovation opportunities. The focus is on designing industry-specific journeys using Genpacts platforms products and services in collaboration with cross-functional teams and ecosystem partners to drive measurable business outcomes. Responsibilities: - Design Client-Centric Experiences - Architect differentiated industry-tailored experience journeys that demonstrate tangible value through Agentic AI. - Align storytelling to client personas pain points and digital transformation priorities. - Lead & Scale Value Studios Globally - Partner with and drive Value Studios across India the US and the UK. - Continuously evolve these spaces to showcase Genpacts innovation vision and success stories through compelling narratives and demonstrations. - Map Innovation to Business Value - Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency growth and CX. - Integrate product delivery and domain inputs to ensure business relevance. - Drive Client Engagement & Executive Stakeholder Management - Act as a strategic advisor to client CX Os internal sales and domain teams. - Convert discovery into deals by shaping client conviction through immersive experiences. - Facilitate Innovation Workshops & Evangelization - Conduct executive workshops and design thinking sessions using Agentic AI tools. - Position Genpact as a trusted innovation partner and technology transformation leader. - Track Impact & Operationalize ACE Success - Deliver against KP Is such as: - Lift in conversion and pipeline velocity from studio engagements - Net new opportunity origination from experience-led discovery - Client retention and upsell through differentiated engagement - Improved CSAT and NPS through Agentic AI-led experiences
Qualifications
Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch, Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ)
Required Skills
Advisory Services, Change Management, Client Relations, Critical Thinking, Data Analytics, Data-Driven Decision Making, Employee Lifecycle Management, Human Resources (HR), Human Resources Operations, Inclusion, Organizational Design, Project Management, Risk Management, Talent Development, Total Rewards Strategies
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
HR Business Partner
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
