Accenture services Jobs

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Accenture —Bengaluru, Karnataka
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Strategic Profitability Analyst-VOIS
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Customer Service Senior Analyst-Voice
Accenture —Bengaluru, Karnataka
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SOURCE TO CONTRACT PROCESS EXCELLENCE LEAD - VOIS

Vodafone -
Ahmedabad, Gujarat

Apply Now

Job details

Full-time
11 days ago

Qualifications

SAP
Process improvement
Supply chain management

Full job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Source to Contract Process Excellence Lead to act as a VOIS resource embedded within the Global Process Owner (GPO) organisation for Supply Chain Management. This role focuses on delivering the strategic process excellence roadmap across Source to Contract, driving effectiveness, efficiency, governance, and digitisation at a global scale.
The role serves as a key interface between VPC and VOIS, working closely with Global Process Leads and senior stakeholders to shape future-ready processes, resolve complex operational and technical challenges, and translate strategic objectives into executable, value-driven initiatives.

What you’ll do

Lead and develop a Process Excellence team of 5+ subject matter experts, fostering collaboration and delivery excellence.Partner with VPC to design, map, and evolve global end-to-end Source to Contract processes, ensuring appropriate governance and controls.Translate stakeholder needs into structured project plans and ensure high-quality, timely delivery.Drive continuous improvement in efficiency and effectiveness across shared services delivery and local market enablers.Assess and improve data quality, contributing to future data strategy and informed decision-making.Provide consultative support for initiative prioritisation and business transformation programmes.Lead functional systems analysis, design, documentation, integration, training, and implementation across platforms such as SAP, AVA, and Contract Watch.Identify and mitigate risks through root-cause analysis, robust reporting frameworks, and issue resolution.Deliver process redesign, automation initiatives, operating model changes, and methodology rollouts to reduce waste and improve outcomes.Manage improvement projects within agreed budgets, identifying opportunities for savings and measurable benefits.Lead testing, deployment, and cutover activities, ensuring system readiness and adoption.Enable effective system utilisation through training and support for suppliers, customers, local markets, and internal teams.

Who you are

You bring broad, end-to-end knowledge of Supply Chain Management processes with strong attention to detail.You have proven experience delivering global process improvement and transformation initiatives with tangible people and business impact.You are skilled at influencing diverse stakeholders and gaining buy-in at senior levels.You demonstrate strong client and stakeholder management, supported by clear and confident communication.You have experience managing complex projects end to end, coaching teams through implementation and change.You actively promote continuous improvement and innovation, applying industry-recognised methods, tools, and data-led approaches.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to shape global Source to Contract processes within a strategic GPO environment.Exposure to senior global stakeholders and complex, high-impact transformation initiatives.A role that blends process excellence, digital enablement, and people leadership.The chance to deliver measurable business value through efficiency, quality, and savings outcomes.

What skills you will learn

Advanced global process design and governance capabilities across Source to Contract.Deepened expertise in SAP, AVA, Contract Watch, and integrated digital solutions.Enhanced leadership and coaching skills within multi-disciplinary, international teams.Stronger capabilities in data strategy, benefits realisation, and enterprise-scale transformation delivery.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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