Technopark Thiruvananthapuram Kerala Systems support engineer Jobs – 92 Open Jobs Today

Service Desk - Associate
UST —Thiruvananthapuram, Kerala
- Continuous improvement
Quick apply
1d
Junior Engineer (Technical Support)
CORETECH INFOSYSTEMS —Poojappura, Thiruvananthapuram, Kerala
- Full-time
- Databases
- SQL
- Analysis skills
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8h
Associate I - Production Support
UST —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Software troubleshooting
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15h
Lead POS Application & Deployment Engineer – PSADT
UST —Thiruvananthapuram, Kerala
- Windows
- SQL
- Analysis skills
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1d
Lead Engineer JAVA
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Oracle
- Computer Science
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QA Lead
Blue Ripples Technologies —Thiruvananthapuram, Kerala
- Full-time
- Management
- Java
- JavaScript
1d
ML Engineer I
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Software troubleshooting
Lead I - Data Engineering
UST —Thiruvananthapuram, Kerala
- Azure
- Java
- Databases
Quick apply
1d
Lead I - Cloud Infrastructure Services
UST —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
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1d
Lead I - Enterprise Solutions - API Management
UST —Thiruvananthapuram, Kerala
- Azure
- APIs
- Communication skills
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1d
Lead I - DevOps - Service Mesh Engineer - istio
UST —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Software troubleshooting
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1d
ML Engineer I
UST —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Software troubleshooting
Quick apply
1d
Lead I - Data Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Java
- Databases
Developer III - Python
UST Global —Thiruvananthapuram, Kerala
- Azure
- DevOps
- AWS
Senior Technical Manager — Product Validation (Smart Wearables)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Management
- Computer Science
- Engineering
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Lead Software Engineer– Python Data Engineering
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Oracle
- Databases
- SQL
Quick apply
Lead I - DevOps - Service Mesh Engineer - istio
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Software troubleshooting
3d
Senior Java Developer
Elixr Labs —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Java
- APIs
1d
Lead Software Engineer - Specialist
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Azure
- Java
- AWS
- Health insurance
- Paid time off
Lead I - Software Testing
UST Global —Thiruvananthapuram, Kerala
- Java
- APIs

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Service Desk - Associate

UST -
Thiruvananthapuram, Kerala

Quick apply

Job details

1 day ago

Qualifications

Incident management
Continuous improvement

Full job description

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Refine Your Search

systems support engineer jobs in technopark thiruvananthapuram kerala

Service Desk - Associate

Junior Engineer (Technical Support)

Associate I - Production Support

Lead POS Application & Deployment Engineer – PSADT

Lead Engineer JAVA

QA Lead

ML Engineer I

Lead I - Data Engineering

Lead I - Cloud Infrastructure Services

Lead I - Enterprise Solutions - API Management

Lead I - DevOps - Service Mesh Engineer - istio

ML Engineer I

Lead I - Data Engineering

Developer III - Python

Senior Technical Manager — Product Validation (Smart Wearables)

Lead Software Engineer– Python Data Engineering

Lead I - DevOps - Service Mesh Engineer - istio

Senior Java Developer

Lead Software Engineer - Specialist

Lead I - Software Testing

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