Voip testing Jobs

Application Tech Support Practitioner
Accenture —Pune, Maharashtra
- Full-time
- Analysis skills
- Computer networking
- Communication skills
Voice Engineer
AI talent hunt —Hyderabad, Telangana
- ₹35,00,000 - ₹45,00,000 a month
- Full-time
- Hybrid work
- DevOps
- AWS
- C++
Quick apply
15h
Software Engineer II - Automation QA
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Java
- AWS
- Analysis skills
Associate-IT (Network Engineer)
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- English
- Computer networking
Senior Network Engineer
Guidepoint —Mumbai, Maharashtra
- Remote
- Azure
- Research
- AWS
System Performance-Test Engineer
Motorola Solutions —Bengaluru, Karnataka
- Full-time
- Azure
- SQL
- JavaScript
6d
Five9- Senior Consultant, Technical Transformation- Sales & Service- Customer
Deloitte —Bengaluru, Karnataka
- Software troubleshooting
- Salesforce
- Master's degree
6d
iOS Developer
Trivial works Solutions Pvt Ltd —Lucknow, Uttar Pradesh
- APIs
- Agile
- Communication skills
IT Infrastructure Network Engineer
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Project management
- Computer networking
Quick apply
Asterisk Developer
One Point One Solutions Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Master's degree
- Bachelor's degree
JR/SR. EXECUTIVE PRESALES
HoduSoft —Unknown, Gujarat
- ₹10,000 - ₹45,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Quick apply
SDET II
Vonage —Bengaluru, Karnataka
- Azure
- Computer Science
- B.Sc
Quick apply
6d
Genesys Cloud - Principal Implementation Consultant
TTEC Digital —Hyderabad, Telangana
- Full-time
- Azure
- Customer service
- English
Quick apply
Principal Telecommunications Engineer
Worley —Navi Mumbai, Maharashtra
- PMP
- English
- Master's degree
1d
Senior Technical Manager
Infinite Computer Solutions Ltd. —Pune, Maharashtra
- Computer Science
- Java
- Master's degree
Manager - Capacity Planning & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
QA Developer
THEATRO —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Scripting
IT Infrastructure Manager
Gove Enterprises —Tirunelveli, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Customer service
Senior SIP Performance Test Engineer
PeerLogic Systems —Pune, Maharashtra
- Analysis skills
- Scripting
- Linux
8d
Sr. DevOps Engineer
PatientMD —Kolkata, West Bengal
- Azure
- Software troubleshooting
- Customer service

I want to receive the latest job alerts for voip testing

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

voip testing jobs near

Developer jobs in Bengaluru, Karnataka

Senior Network Engineer jobs in Mumbai, Maharashtra

Senior Software Engineer jobs in Chennai, Tamil Nadu

Customer Service Representative jobs in Bengaluru, Karnataka

Infrastructure Engineer jobs in Bengaluru, Karnataka

Systems Test Engineer jobs in Bengaluru, Karnataka

Network Engineer jobs in Chennai, Tamil Nadu

Senior Test Engineer jobs in Pune, Maharashtra

Software Test Engineer jobs in Bengaluru, Karnataka

Concentrix, Technical Support jobs in Hyderabad, Telangana

Blinkit , Customer Support jobs in Ludhiana, Punjab

Support Practitioner jobs in Indore, Madhya Pradesh

Blinkit , Customer Support jobs in Pimpri Chinchwad, Maharashtra

Hotel Operation Manager jobs in Tamil Nadu

Social Media Manager Work From Home jobs in Vashi, Navi Mumbai, Maharashtra

Lab Manager jobs in Chennai, Tamil Nadu

Manager jobs in Andaman And Nicobar Islands

Cloud Engineer jobs in Chennai, Tamil Nadu

Cloud Consultant jobs in Delhi, Delhi

Ministry Consultant jobs in Delhi

Application Tech Support Practitioner

Accenture -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Avaya
Call center
Technical support
Analysis skills
IVR
Computer networking
Unity
Communication skills

Full job description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infrastructure Architect, you will lead the definition, design, and documentation of technical environments. Your typical day will involve collaborating with various teams to deploy solution architectures, conducting analyses of alternative architectures, and creating architectural standards. You will also define processes to ensure conformance with these standards, institute solution-testing criteria, and promote a clear and consistent business vision through technical architectures. Your role will be pivotal in ensuring that the technical solutions align with the overall business objectives and meet the needs of stakeholders.

Job Description
Administer and support Cisco Unified Communications Manager (CUCM) for call routing, user management, and call processing.
Manage and configure Cisco Unity Connection (CUC) for voicemail and unified messaging services.
Provide support for Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE) for contact center solutions, ensuring optimal performance and availability.
Manage and configure Voice Gateways to ensure seamless communication between the IP network and PSTN.
Configure and maintain SIP trunks and settings for VoIP communications.
Troubleshoot ISDN and VOIP issues to ensure clear and reliable voice communication.
Configure and manage IVR solutions integrated with Cisco call centers to provide automated call handling and routing.
Ensure smooth operation and optimization of Cisco CTI (Computer Telephony Integration) and ACD (Automatic Call Distribution) systems.
Monitor and maintain Cisco IVR applications, including scripting, call flows, and integration with backend systems.
Design, implement, and support IVR applications using Cisco CVP (Customer Voice Portal)
Configure call routing policies, skill-based routing, and call queuing strategies for both Cisco platforms.
Configure and maintain user profiles, agent groups, skillsets, and queues within Cisco Systems.
Configure and manage users, devices (phones, endpoints), and dial plans within the CUCM, CUC, UCCX, and UCCE systems.
Manage and support Avaya communication platforms, including Avaya IP Office and Avaya Aura, ensuring smooth integration with other communication systems.
Troubleshoot and resolve issues related to Avaya voice technologies.
Configure and maintain Avaya IVR systems and call routing logic.
Integrate Avaya Call Center platforms with CRM systems for agents calls.
Perform regular health checks, software updates, and backups for Cisco and Avaya systems.
Troubleshoot and resolve issues related to voice communication services and network connectivity.
Configure and maintain basic network switches related to voice communication, ensuring proper VLAN setup, QoS (Quality of Service), and network performance optimization for voice traffic.
Maintain clear documentation/SOPs for system configurations, changes, and incident resolutions.
Generate and review performance reports for voice systems to identify areas for improvement.
Knowledge of security best practices for voice systems.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Skills and Experience:

Strong experience with Cisco CUCM, CUC, UCCX, UCCE
Proficient in Avaya technologies, including Avaya End Points , and contact center solutions.
Knowledge and hands-on experience with Voice Gateways, SIP, ISDN, VOIP technologies and Cisco IVR solutions.
Basic to intermediate knowledge of network switches and routing as they relate to voice communication (VLANs, QoS, IP telephony

Additional Information:

The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
This position is based at our Pune office.
A 15 years full time education is required.

15 years full time education

Apply Now

Refine Your Search

Application Tech Support Practitioner

Voice Engineer

Software Engineer II - Automation QA

Associate-IT (Network Engineer)

Senior Network Engineer

System Performance-Test Engineer

Five9- Senior Consultant, Technical Transformation- Sales & Service- Customer

iOS Developer

IT Infrastructure Network Engineer

Asterisk Developer

JR/SR. EXECUTIVE PRESALES

SDET II

Genesys Cloud - Principal Implementation Consultant

Principal Telecommunications Engineer

Senior Technical Manager

Manager - Capacity Planning & Management

QA Developer

IT Infrastructure Manager

Senior SIP Performance Test Engineer

Sr. DevOps Engineer

I want to receive the latest job alerts for voip testing

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected