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RPA Business Analyst

Emergys -
Pune, Maharashtra

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Job details

Qualifications

CI/CD
SAFe
Test automation
SOX
SOAP
Continuous integration
REST
Mentoring
ServiceNow
Agile

Full job description

Job Title: ServiceNow Architect (GRC, ITSM, HRSD)

Experience: 9+ years

Location: Pune, India (Remote-hybrid as per project need)

Job Overview:
Lead architecture, design, and governance across ServiceNow IRM/GRC, ITSM, and HRSD. Define platform standards, own technical roadmap, and ensure best practices for multi-module implementations.

Key Responsibilities:

Own end-to-end architecture across IRM/GRC, ITSM, HRSD; define data models, ACL/security, integration patterns, performance baselines
Lead solution design workshops; publish Architecture Decision Records (ADRs)
Establish platform guardrails: code quality, naming standards, update-set strategy, DevSecOps, test automation
Guide implementations: IRM policy & compliance, risk registers, issue management; ITSM (Incident/Problem/Change/CMDB); HRSD (HR Case, Lifecycle Events)
Oversee integration strategy (IntegrationHub, REST/SOAP, MID Server, SSO/SAML/OAuth)
Drive Performance & Health: indexing, query optimization, async patterns, CI/CD pipeline, ATF coverage
Mentor Tech Leads/Developers; perform design/code reviews
Align solutions with ServiceNow architecture governance

Must-Have Qualifications:

9–14 years overall; 4+ years architecting ServiceNow at scale
Deep expertise in IRM/GRC, ITSM, HRSD data structures and extensibility
Strong in CMDB/CSDM, Flow Designer, IntegrationHub, ACLs, Glide scripting, ATF
Hands-on with UI Builder, App Engine Studio, Now Experience workspaces
Experience with multi-instance strategies, upgrades, and platform stability

Preferred Qualifications:

Experience with Now Assist (GenAI), Virtual Agent, Predictive Intelligence
Background in regulated environments (SOX, GDPR) and GRC control frameworks
Agile/SAFe delivery experience

Certifications (Mandatory):

Mandatory: CSA (Certified System Administrator)
Mandatory: CIS – at least two (CIS-ITSM, CIS-HR, CIS-Risk & Compliance)
Preferred: CAD, CSDM Fundamentals

Soft Skills:

Executive stakeholder communication
Solution storytelling
Mentoring and governance leadership

Interview Rubric (Weighting):

Architecture & Design (30%)
Module Depth – IRM/GRC, ITSM, HRSD (25%)
Integrations (15%)
Performance & Quality (15%)
Leadership & Communication (15%)

Suggested Screening Questions:

Design IRM risk hierarchy integrating CMDB and Change for risk-based approvals
Explain HR Case security model and multi-geo data segregation
Troubleshoot slow list views; indexing and async patterns
Describe update-set strategy across dev/test/prod and rollback/versioning

Posting Snapshot:

Exp: 9–14 yrs | Certs: CSA + CIS (ITSM/HRSD/IRM)
Responsibilities: Multi-module architecture, governance, integration strategy, performance, mentoring
Skills: IRM/GRC, ITSM, HRSD, CSDM/CMDB, IntegrationHub/MID, UI Builder, App Engine, ATF

Apply Now

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