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Application Support Engineer

Talent Vision Services
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 a year

Qualifications

Jira
Oracle
Incident management
Software troubleshooting
Software deployment
DevOps
Lean
Databases
SQL
Analysis skills
Scripting
ServiceNow
Linux
Communication skills
Shell Scripting
MySQL

Full job description

Application Production Support (APS) Engineer

Location: Bangalore

Experience: 3 Years

Role Overview

An Application Production Support Engineer is responsible for ensuring the smooth functioning of live applications by monitoring production environments, troubleshooting issues, and coordinating with internal technical teams. The role involves supporting deployments, resolving incidents, analyzing production issues, and ensuring application stability. The candidate will work closely with development, QA, DevOps, and infrastructure teams to maintain system availability and reliability.

Job Role / Title

Application Production Support (APS) Engineer

Key Responsibilities

Production Monitoring & Support

Monitor live applications and system performance to ensure high availability.
Identify production alerts, application errors, and system failures.
Perform initial troubleshooting and take corrective actions to minimize downtime.
Ensure continuous monitoring of application logs and system health.

Incident Management

Handle production incidents including P1, P2, and P3 issues.
Log, track, and update incidents using ticketing systems (JIRA, ServiceNow, or similar).
Perform first-level and second-level troubleshooting for application issues.
Coordinate with development and DevOps teams for issue resolution.
Ensure incidents are resolved within defined SLA timelines.

Database Troubleshooting

Investigate issues related to MySQL, SQL, or Oracle databases.
Perform basic database troubleshooting including query analysis and performance checks.
Identify database errors, connection issues, and data inconsistencies.
Coordinate with database administrators when deeper investigation is required.

Linux & System Support

Work in Linux environments for application troubleshooting and monitoring.
Analyze system logs to identify root causes of production issues.
Execute shell scripts and basic Linux commands for diagnostics.

Deployment & Release Support

Support internal teams during application deployment and release activities.
Validate application functionality after deployment.
Monitor system performance after release to ensure stability.

Root Cause Analysis (RCA)

Analyze production incidents to identify root causes.
Document issue details, resolution steps, and preventive recommendations.
Participate in RCA discussions with internal teams.

Client Communication & Coordination

Interact with client stakeholders to understand production issues.
Communicate issue status, impact, and resolution timelines clearly.
Maintain professional communication and represent the company at the client location.

Documentation & Reporting

Maintain accurate incident logs and production support documentation.
Prepare reports on incidents, system issues, and resolution status.
Ensure proper documentation for knowledge sharing and future reference.

Required Technical Skills

Strong experience working in Linux environments
Hands-on experience with MySQL / SQL / Oracle databases
Knowledge of Shell scripting
Experience in production support and incident management
Familiarity with system monitoring tools
Experience with ticketing tools (JIRA, ServiceNow, or similar)

Good-to-Have Skills

Exposure to DevOps tools and deployment processes
Knowledge of Lean-IT practices
Experience in Fintech or BFSI domain
Prior experience working in client-facing environments

Other Required Skills

Strong analytical and troubleshooting ability
Excellent verbal and written communication skills
Ability to explain technical issues clearly to client stakeholders
Ability to work independently at the client location
Professional client-handling and coordination skills
Ability to work under pressure in critical production environments
Strong documentation and reporting skills

Quick apply

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Application Production Support (APS) Engineer

Role Overview

Job Role / Title

Key Responsibilities

Production Monitoring & Support

Incident Management

Database Troubleshooting

Linux & System Support

Deployment & Release Support

Root Cause Analysis (RCA)

Client Communication & Coordination

Documentation & Reporting

Required Technical Skills

Good-to-Have Skills

Other Required Skills