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Sr. Solution specialist

Emmes Group -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Jira
Oracle
Clinical research
HIPAA
Biotechnology
Master's degree
Content creation
Bachelor's degree
Data management
Clinical trials
Product demos
Agile
SaaS
AI
Communication skills
Pre-sales

Full job description

Overview:

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

We are hiring a Solution Specialist – Clinical Systems & EDC Services with 5–10 years of experience to support client-facing solution activities, product demonstrations, sandbox environments, and enablement initiatives across clinical technology platforms.

This role will serve as a key bridge between Product, Sales, Clinical Operations, Delivery, and Technology teams to showcase platform capabilities, support customer engagements, and maintain high-quality demo and sandbox environments for internal and external stakeholders.

The ideal candidate will have experience working with clinical systems, EDC platforms, and SaaS-based healthcare applications, combined with strong communication, presentation, and stakeholder management skills. Experience supporting pre-sales activities, solution consulting, or enablement programs within clinical research or healthcare technology environments is highly preferred.

Responsibilities:

Support and deliver engaging client demonstrations for clinical systems and EDC service offerings.
Collaborate with Sales, Product Management, and Delivery teams during customer discussions, workshops, and solution presentations.
Understand sponsor and client requirements and tailor demo workflows and use cases accordingly.
Maintain and manage sandbox/demo environments to ensure stability, accuracy, and alignment with latest platform capabilities.
Configure and update demo studies, sample datasets, workflows, and reusable assets for client demonstrations and internal enablement.
Support solution walkthroughs related to clinical trial workflows including study setup, subject management, data collection, query management, reporting, and integrations.
Coordinate with Product, Engineering, QA, and Clinical SMEs to troubleshoot demo issues and support platform readiness.
Develop enablement materials including demo guides, FAQs, training content, and internal knowledge documentation.
Conduct internal training and enablement sessions for Sales, Client Success, and Delivery teams.
Support RFP/RFI responses and assist with preparation of solution documentation and customer presentations.
Ensure demo and sandbox activities align with regulatory and compliance expectations including GCP, HIPAA, and 21 CFR Part 11 where applicable.
Gather customer feedback and communicate insights to Product and Engineering teams to support continuous platform improvement.
Support webinars, conferences, marketing events, and customer showcases as needed.
Contribute to continuous improvement of demo strategies, enablement processes, and customer engagement practices.

Qualifications:

Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Biotechnology, Computer Science, or a related field.
5–10 years of experience in clinical systems, EDC platforms, clinical technology, or healthcare SaaS environments.
Strong understanding of clinical trial workflows and clinical data management processes.
Experience with one or more clinical platforms such as Medidata Rave, Veeva Vault, Oracle Clinical, REDCap, or similar systems.
Ability to work effectively with Product Managers, Engineers, Clinical SMEs, QA teams, and customer-facing stakeholders.
Strong presentation, communication, and stakeholder engagement skills.
Experience supporting client demos, pre-sales solutioning, or customer enablement initiatives.
Familiarity with Agile methodologies, Jira workflows, and product release cycles.
Strong troubleshooting, organizational, and multitasking capabilities.
Experience supporting SaaS-based clinical or healthcare technology platforms.
Exposure to EDC, RTSM, eCOA/ePRO, CTMS, Safety Systems, or Clinical Data Integration solutions.
Knowledge of GCP, HIPAA, 21 CFR Part 11, and regulatory expectations for clinical systems.
Experience creating training content and enablement documentation.
Familiarity with AI-enabled clinical technologies or workflow automation tools is a plus.
Understanding of CDISC standards and clinical reporting processes is advantageous.

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

Apply Now

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