Qa trainer Jobs

Team Leader – Training & Quality Governance – Ecommerce – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Executive
EXL Service —Gurugram, Haryana
- Part-time
- Remote
- Bachelor's degree
- Continuous improvement
AI/ML & Generative AI Developer
Tecorb Technologies —Noida, Uttar Pradesh
- Azure
- Doctoral degree
- Computer Science
10d
Quality Analyst / Trainer – Credit Sales – Pristina
Fusion CX —Kati, Maharashtra
- Full-time
- CRM software
- Sales
- English
Medical Coding Trainer – E&M
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- Presentation skills
- Health insurance
Process Trainer – E-Commerce – Siliguri, India
Fusion CX —Shiliguri, West Bengal
- Customer service
- Bachelor's degree
- Communication skills
Manager – Training & Quality Reporting to: Associate Director – Digital Learning
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- CRM software
- Sales
- Marketing
BPO Trainer
Therm O Pack —Chennai, Tamil Nadu
- ₹9,430.51 - ₹39,703.38 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
Trust & Safety Senior Analyst
Accenture —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Communication skills
18h
Deputy Manager
Dishman Carbogen Amcis —Gujarat
8d
AI/ML & Generative AI Developer
Talent Vision Services —Noida, Uttar Pradesh
- ₹6,00,000 a year
- Full-time
- Azure
- Doctoral degree
- Computer Science
Quick apply
2d
Customer support - Trainer
DrinkPrime —Bengaluru, Karnataka
- Full-time
5h
Junior Software Developer
Softlogic Systems —Chennai, Tamil Nadu
- Computer Science
- Java
- Analysis skills
Quality Engineer
OneMagnify —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid holidays
- Health insurance
Specialist Training
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quality Manager - Telecalling
Credit Saison —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
US Mortgage Underwriting Trainer
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Night shift
- Presentation skills
- Communication skills
Quick apply
Trainer – Customer Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- Microsoft Office
- Bachelor's degree
Assistant Manager Business Excellence
SKF —Ahmedabad, Gujarat
- Master's degree
- Bachelor's degree
- Manufacturing
Play right testing trainer
VIP ACADEMY LTDS —Velachery, Chennai, Tamil Nadu
- ₹9,430.51 - ₹39,703.38 a month
- Part-time
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
9d

I want to receive the latest job alerts for qa trainer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

qa trainer jobs near

Ai Developer jobs in Noida, Uttar Pradesh

Deputy Manager jobs in Gujarat

Trainer jobs in Chennai, Tamil Nadu

Associate Director jobs in Hyderabad, Telangana

Junior Software Engineer jobs in Chennai, Tamil Nadu

Trainer jobs in Velachery, Chennai, Tamil Nadu

Trainer jobs in Bengaluru, Karnataka

Quality Engineer jobs in Chennai, Tamil Nadu

Ai Developer jobs in Nagpur, Maharashtra

Ai Developer jobs in Visakhapatnam, Andhra Pradesh

Ai Developer jobs in Delhi Cantonment, Delhi, Delhi

Ai Content Creator jobs in Bengaluru, Karnataka

Ai Developer jobs in Mumbai, Maharashtra

Walk In Interview For Freshers,frontend Developer jobs in Chennai, Tamil Nadu

Business Analysis jobs in Nashik, Maharashtra

Assistant Business Manager jobs in Mumbai, Maharashtra

Pre Sales Manager jobs in Bengaluru, Karnataka

Dynamics 365 Business Central jobs in Bengaluru, Karnataka

Assistant Business Manager jobs in Delhi, Delhi

Assistant Business Manager jobs in Bengaluru, Karnataka

Team Leader – Training & Quality Governance – Ecommerce – Kolkata, India

Fusion CX -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Visio
Microsoft Office
Presentation skills
Classroom experience
Leadership

Full job description

Are you exploring QA leadership roles or team leader jobs in Kolkata within training and quality governance functions? Fusion CX is hiring a Team Leader to lead training execution, quality governance, and performance readiness for a premium e-commerce support program. This work-from-office (WFO) role is ideal for professionals with strong training leadership experience, cross-functional coordination skills, and a structured approach to capability building and quality compliance.

Job Description:

About the Role

As a Team Leader – Training & Quality Governance, you will manage a team of trainers and oversee end-to-end training delivery, nesting governance, and quality enablement. The role focuses on training effectiveness, operational readiness, stakeholder coordination, and continuous improvement to ensure teams meet defined throughput, quality, and compliance standards.

Key Responsibilities

Lead and manage a team of trainers supporting a premium customer support program
Plan, design, and deliver end-to-end training programs aligned with operational requirements
Prepare and update training materials, presentations, and reference documentation
Conduct Training Needs Analysis (TNA) in coordination with multiple lines of business
Generate training, throughput, and performance reports for internal and client stakeholders
Provide floor support during training, nesting, and transition phases as per process needs
Govern nesting compliance and ensure readiness benchmarks are met
Drive BQM programs and quality governance activities linked to training outcomes
Conduct feedback sessions and refresher trainings based on performance gaps
Maintain defined throughput targets and training productivity benchmarks
Lead Train-the-Trainer (TTT) programs and act as a subject matter resource for trainers
Coordinate with Operations, Quality, and other stakeholders to resolve training-related issues
Conduct regular meetings with different LOBs to address concerns and implement action plans

Responsibilities may evolve based on business requirements.

Job Requirements:

Education

Graduation from a recognized university

Experience & Skills

Prior experience leading trainers or training teams in a contact center or CX environment
Strong written, verbal, and presentation skills
Proficiency in MS Office tools, including Word, Excel, PowerPoint, and Visio
Experience in designing training content and facilitating classroom and floor-based learning
Strong coordination and stakeholder management skills across operations and quality teams
Ability to manage multiple priorities and deliver under defined timelines
Data-driven mindset with experience in reporting and performance tracking
Close attention to quality, compliance, and training governance standards

Work Mode

Work From Office (WFO)
Kolkata location

Why Join Fusion CX?

Fusion CX offers a structured, performance-driven environment where training leaders play a critical role in building operational capability and quality excellence. In this role, you will work closely with cross-functional teams, influence training strategy, and contribute directly to service consistency and customer experience outcomes.

If you are searching for quality team leader jobs in Kolkata, QA leadership roles in customer experience operations, or quality-focused training positions, this opportunity at Fusion CX provides scope, ownership, and long-term career growth.

Apply Now

Refine Your Search

Team Leader – Training & Quality Governance – Ecommerce – Kolkata, India

Senior Executive

AI/ML & Generative AI Developer

Quality Analyst / Trainer – Credit Sales – Pristina

Medical Coding Trainer – E&M

Process Trainer – E-Commerce – Siliguri, India

Manager – Training & Quality Reporting to: Associate Director – Digital Learning

BPO Trainer

Trust & Safety Senior Analyst

Deputy Manager

AI/ML & Generative AI Developer

Customer support - Trainer

Junior Software Developer

Quality Engineer

Specialist Training

Quality Manager - Telecalling

US Mortgage Underwriting Trainer

Trainer – Customer Support – Howrah, India

Assistant Manager Business Excellence

Play right testing trainer

I want to receive the latest job alerts for qa trainer

Related Searches

Explore jobs in more locations

Job Description:

Job Requirements:

Why Join Fusion CX?

Jobseeker tools

Employer Tools

Browse

Stay Connected