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Job Title: L&D Trainer
Location: JPX1
Summary:
We are looking for a Trainer who is committed to supporting our rapidly growing Learning & Development initiatives across the 3P network within our Fulfillment Center operations. The ideal candidate brings hands-on experience in delivering regional training, monitoring associate development and learning readiness across multiple sites.
They should be well-versed in learning needs identification, content improvement, and designing solutions that drive skill building and quality performance. The role requires someone who can manage training-related escalations, coordinate effectively with site operations teams, and independently manage internal and external stakeholder relationships — taking full ownership of projects to drive meaningful problem resolution.
Key job responsibilities
Training & Development:
Deliver comprehensive training across all FC operations including receiving, stowing, picking, packing, and shipping
Train associates on equipment operation including radio frequency scanners, forklifts, pallet jacks, and walkie-riders
Maintain expertise in all production processes to provide effective, real-world training
Stay current with latest techniques, tools, and operational processes
Operational Execution:
Perform all warehouse functions as needed, including picking orders on multi-level mezzanines, packing and shipping customer orders, and troubleshooting operational issues
Operate material handling equipment safely and efficiently
Adapt flexibly to various roles across the fulfillment center based on operational needs
Adhere to strict safety, quality, and production standards across all shifts
Leadership & Support:
Lead by example, demonstrating best practices and expected behaviors
Listen actively to associates and provide support to management teams
Maintain approachability and engage with employees to identify learning and development opportunities
Respond promptly to requests and follow through on commitments
Accept accountability, acknowledge mistakes, and continuously push personal limits
A day in the life
Conduct pre-shift safety briefings and training sessions across Receive, Stow, Pick, Pack, and Ship process paths. Perform quality audits, provide real-time coaching, and operate material handling equipment while demonstrating proper techniques. Support production operations during peak periods, troubleshoot issues, and complete training documentation. Adapt to labor transfers on daily or weekly basis per business requirements.
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs
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