Kerala Customer support representative Jobs – 50 Open Jobs Today

Lead I - Software Engineering - AS400
UST —Thiruvananthapuram, Kerala
- Databases
- SQL
- Analysis skills
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Lead I - Software Engineering
UST —Thiruvananthapuram, Kerala
- Oracle
- Java
- SQL
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EY —Kochi, Kerala
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- SQL
Lead I - Software Engineering - Unix
UST —Thiruvananthapuram, Kerala
- Java
- Analysis skills
- C++
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SDM-SAP PS with CPM-PPM
EY —Kochi, Kerala
- Project management
- Bachelor's degree
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Lead I - Data Engineering (Python/Pyspark, Azure Databricks)
UST —Thiruvananthapuram, Kerala
- Azure
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- AWS
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Lead I - Software Engineering - AS400

UST -
Thiruvananthapuram, Kerala

Quick apply

Job details

4 days ago

Qualifications

Operating systems
XML
Kanban
Databases
SQL
Analysis skills
AS400
SharePoint
Product demos
Agile
Unit testing
Communication skills
Lawson
SDLC
Design patterns

Full job description

Role description

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

Interpret the application/feature/component design to develop the same in accordance with specifications.

Code debug test document and communicate product/component/feature development stages.

Validate results with user representatives; integrates and commissions the overall solution

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions

Optimises efficiency cost and quality.

Influence and improve customer satisfaction

Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

Adherence to engineering process and standards (coding standards)

Adherence to project schedule / timelines

Number of technical issues uncovered during the execution of the project

Number of defects in the code

Number of defects post delivery

Number of non compliance issues

On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design

Follow coding standards
templates and checklists

Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development

Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan

Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution

Review test plan created by testing team

Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.

Learn more about the customer domain identifying opportunities to provide valuable addition to customers

Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation

Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team

Present design options to customers

Conduct product demos

Manage Team:

Set FAST goals and provide feedback

Understand aspirations of team members and provide guidance
opportunities
etc

Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Break down complex problems into logical components

Develop user interfaces business software components

Use data models

Estimate time and effort required for developing / debugging features / components

Perform and evaluate test in the customer or target environment

Make quick decisions on technical/project related challenges

Manage a Team mentor and handle people related issues in team

Maintain high motivation levels and positive dynamics in the team.

Interface with other teams designers and other parallel practices

Set goals for self and team. Provide feedback to team members

Create and articulate impactful technical presentations

Follow high level of business etiquette in emails and other business communication

Drive conference calls with customers addressing customer questions

Proactively ask for and offer help

Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.

Build confidence with customers by meeting the deliverables on time with quality.

Estimate time and effort resources required for developing / debugging features / components

Make on appropriate utilization of Software / Hardware’s.

Strong analytical and problem-solving abilities

Knowledge Examples:

Appropriate software programs / modules
- Functional and technical designing
- Programming languages – proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile – Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Knowledge of customer domain and deep understanding of sub domain where problem is solved
Additional Comments:

Job Description - Looking for talented and creative iSeries/AS400 Developer for Application Development ,Solutions support, Reverse Engineering Projects. The developer will be working with one of the leading Wholesale retailers in the US. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. Responsibilities: • Analyzes and develops iSeries code that support various applications in Retail Domain. • Creates functional specifications for applications supported using standard practices, processes and procedures. • Performs code reviews, unit testing, coordinates with development team members on development and QA tasks. • Adheres to client’s IS division development standards and deployment processes and procedures. • Collaborates with Product Owner, business area, team members and QA to ensure requirements are clearly defined, understood and documented. • Participates in development estimation, deployment and release planning to ensure delivery of solutions. • Responsible for 2nd level support resolution of daily incident tickets, creation of KB articles for 1st level support and provide on-call support. • Responsible for continued personal growth in areas of technology, business knowledge and Client policies. • Perform peer reviews on source code to ensure reuse, scalability and the use of best practices • Participate in collaborative technical discussions that focus on software user experience, design, architecture, and development Requirements: Must Have • Excellent programming skills on the ISeries platform – Analyze and Create new programs using RPG, RPG ILE, SQLRPGLE and Control Language (CLP/CLLE). • Very good knowledge of SQL concepts – Analyze and modify complex SQL queries, embedded SQL in SQLRPGLE, Cursor programming. • Database Concepts – Create and Analyze Physical files, Logical Files, SQL tables, Indexes, Views, Stored procedures. • Good working knowledge in screen programming – Display Files, Subfiles and Printer files. • Document business rules effectively and should be able to create data mapping documents after analyzing program flows and data flows • ILE Programming – Analyze and Create program modules, binding directories, service programs. • Working knowledge of MQ, MQ Trigger and embedding XML tags in RPG Programs • Good communication skills and job will involve owning a project task completely based on the communication with the analysts at the client site Good to Have • Good working knowledge in Turnover – the code configuration management tool • Good working knowledge in X- Analysis – cross reference tool for ISeries. • Knowledge on Triggers, Message Queuing for inter program/ inter system communication • ROBOT job scheduler – knowledge in creating and setting up scheduled jobs in the ISeries. • Knowledge of normalized, de normalized tables, Star Schema databases • Working knowledge on ISeries Navigator – to run queries and analyze the performance of SQL queries. • Knowledge in Retail Domain especially in areas like Lawson ERP, Finance and Membership.

Skills

Ibm Iseries,IBM As400,RPG

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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customer support representative jobs in kerala

Lead I - Software Engineering - AS400

Lead I - Software Engineering

TechOps-DE-AMS-Guidewire -Senior Manager

Lead I - Software Engineering - Unix

SDM-SAP PS with CPM-PPM

Lead I - Data Engineering (Python/Pyspark, Azure Databricks)

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