Remote And response engineer Jobs – 102 Open Jobs Today

Customer Success Engineer
DronaHQ —Remote
- Rotational shift
- Remote
- Computer Science
- Customer service
- Analysis skills
Staff Systems Engineer- Infrastructure (Employer of Record)
Credit Acceptance —Remote
- ₹34,17,563 - ₹50,12,426 a year
- Full-time
- Remote
- Management
- Computer Science
- Windows
1d
Staff Engineer – Markets Operate & Implementation
Vedha Infotech —Remote
- ₹12,00,000 - ₹13,00,000 a year
- Full-time
- Remote
- Azure
- Java
- AWS
- Work from home
Quick apply
GRC Program Manager
Astra, Inc. —Remote
- Full-time
- Remote
- Computer Science
- Project management
- Bachelor's degree
Manager, Solutions Engineering (India)
OpenAI —Remote
- Full-time
- Remote
- APIs
- Communication skills
Senior Platform Engineer
Insight Software —Remote
- Full-time
- Remote
- Azure
- Software troubleshooting
- DevOps
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
DevOps Engineer II
QuillBot —Remote
- Rotational shift
- Remote
- Computer Science
- DevOps
- Analysis skills
- Health insurance
- Flexible schedule
2d
Partner AI Deployment Engineer - AWS
OpenAI —Remote
- Full-time
- Remote
- AWS
- AI
13d
Software Development Engineer III - Backend (Builder)
HighLevel —Remote
- Remote
- SQL
- APIs
- AI
Senior DevOps Engineer
Avaya —Remote
- Remote
- DevOps
- Windows
- Master's degree
WAF Engineer (L2)
Talent Vision Services —Remote
- ₹11,00,000 a year
- Full-time
- Remote
- SDLC
Quick apply
Principal Platform Engineer
Insight Software —Remote
- Full-time
- Remote
- Azure
- DevOps
- English
Product Manager
Mango Sciencies —Remote
- ₹7,72,482.77 - ₹22,86,621.13 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply
Team Lead, CCaaS Operations
Anovia —Remote
- Full-time
- Remote
- Software troubleshooting
- English
- AWS
- Health insurance
- Paid time off
1d
Operational Engr II
CSG —Remote
- Email
- Remote
- DevOps
- AWS
- APIs
Senior Platform Engineer - Cloud Native
Civo —Remote
- Remote
- System design
- Travel
- APIs
Senior Security Architect & Engineer
7N —Remote
- Remote
- Azure
- Computer Science
- AWS
Software Developer IV
Rackspace —Remote
- Full-time
- Remote
- Writing skills
- Analysis skills
- Presentation skills
- Work from home
Sr. AI System Engineer (Gen AI)
Ipeople Infosysteams LLC —Remote
- ₹40,00,000 - ₹60,00,000 a year
- Full-time
- Remote
- Management
- Computer Science
- Java
Quick apply
6d

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Customer Success Engineer

DronaHQ
Remote

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Job details

Qualifications

Computer Science
CSS
Customer service
Analysis skills
Bachelor's degree
JavaScript
REST
APIs
B.E.
JSON
Communication skills
HTML
Information Technology

Full job description

About DronaHQ

DronaHQ is a modern toolset to build web & mobile frontend applications blazing fast. With over a dozen large enterprise customers & over 9000 signups and nearing a 5mnn$ ARR.
We are a team of 40+ highly motivated and passionate engineers responsible for building the product, acquiring customers & helping them onboard & build internal tools
Engineering teams need to spend considerable hours building internal tools for sales, growth, revenue ops & other teams. This often gets deprioritized, or it impacts the launch of features. We believe that DronaHQ is a right tool for such time pressed, bandwidth challenged engineering teams who can use DronaHQ to build internal tools at 10x speed.

To know more about us, visit us https://www.dronahq.com

The Role

DronaHQ is seeking for a Customer Success Engineer - I

possess the necessary product and technical expertise to either resolve a challenging issue or gather pertinent data to escalate to the product team's engineering/solution architect
Take complete responsibility for client concerns, including initial troubleshooting, root cause investigation, and issue resolution. Meet or beyond client expectations for response quality, response timeliness, and general experience
As a Subject Matter Expert, you will ensure client concerns are handled as quickly as possible.
Gather data and record bugs for product problems that are affecting consumers with engineering. Give the training and documentation team comments so that common or new issues may be resolved before they get worse or become more widespread.
Create procedure or troubleshooting documentation in the support knowledge base and maintain communication standards to keep internal stakeholders up to date on support operations.
Take an active part in client meetings and presentations with Customer Success Managers to identify technical requirements.
Train and coach customers to a successful onboarding process and ongoing usage
Pay close attention to what a customer is attempting to accomplish and fully comprehend it. Never presuppose or presume an answer, nor do you predetermine answers.

The Requirements

BE or relevant in computer science / Information Technology is a must
Should have 0 to 2 years of strong experience in product support, supporting various business applications
Excellent verbal and written communication and interpersonal skills
Excellent relationship management and customer service in a variety of forms (written, live chat, conference calls, in-person.)
Good understanding of CSS, HTML, JSON, JAVASCRIPT, Database,REST APIs and other key web standards is a must
Real passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to set and manage priorities judiciously
Ability to work independently with little direct supervision and as a part of a team.
Ability to remain calm, composed and articulate when dealing with tough customer situations
Ability to translate business needs into technical requirements
Strong Analytical, evaluative, and problem-solving abilities
Attention to detail and ability to troubleshoot and provide feedback and solutions
Flexible to work in the US or rotational shifts.

Apply Now

Refine Your Search

and response engineer jobs in remote

Customer Success Engineer

Staff Systems Engineer- Infrastructure (Employer of Record)

Staff Engineer – Markets Operate & Implementation

GRC Program Manager

Manager, Solutions Engineering (India)

Senior Platform Engineer

Senior Info Sec Engineer

DevOps Engineer II

Partner AI Deployment Engineer - AWS

Software Development Engineer III - Backend (Builder)

Senior DevOps Engineer

WAF Engineer (L2)

Principal Platform Engineer

Product Manager

Team Lead, CCaaS Operations

Operational Engr II

Senior Platform Engineer - Cloud Native

Senior Security Architect & Engineer

Software Developer IV

Sr. AI System Engineer (Gen AI)

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