Maharashtra Ar developer Jobs – 68 Open Jobs Today

CRM Manager
Dhanraj Global Corporation Pvt. Ltd. —Khalapur, Maharashtra
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Quick apply
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CRM Manager

Dhanraj Global Corporation Pvt. Ltd.
Khalapur, Maharashtra

Quick apply

Job details

Full-time
₹3,00,000 - ₹3,60,000 a year
5 days ago

Benefits

Provident Fund

Qualifications

Finance
Master's degree
Bachelor's degree
MBA
Leadership

Full job description

DHANRAJ GLOBAL CORPORATION PVT. LTD.

Job Description

Position Title : CRM Manager

Function / Department : Customer Relationship Management

Location / Site : Dhanraj Hills, Khalapur

Employment Type : Full-time, on-roll

Reports To : Head – CRM / Business Head

Positions Reporting In : CRM Executives

Travel Requirement : Occasional, between project sites

Salary Range : ₹3,00,000 – ₹3,60,000 per annum + incentive

Job Purpose

Own the post-booking customer lifecycle — collections, documentation, possession, and post-possession service — for Dhanraj Hills lead the CRM team; and run CRM as a system-of-record-driven, SOP-compliant function that protects collections and customer satisfaction to IPO-grade governance standards.

Key ResponsibilitiesCustomer Lifecycle & Satisfaction

Own the relationship from booking hand-off through possession and post-possession support.
Serve as primary contact for project updates, documentation, payments, and possession; resolve escalations within SLA and drive CSAT.

Collections & Receivables (Primary Owner)

Issue demand notices and follow up on stage-linked dues; forecast collections and meet collection-efficiency targets.
Reconcile customer accounts with Finance (Finance AR SOP).

Documentation & Agreement Management

Oversee execution of booking forms, allotment letters, and agreements for sale, and coordinate registration.
Ensure compliance with RERA, legal, and regulatory documentation requirements; maintain accurate records.

Possession & Handover

Plan and execute possession; ensure documentation and dues are complete before handover.
Coordinate handover with Projects, Engineering, and Facility Management; ensure smooth onboarding.

CRM Operations & Systems

Own the CRM platform as the system of record; define and improve CRM SOPs and service standards.
Ensure data integrity and audit-readiness across the customer database.

Team Management

Lead, train, and appraise the CRM team; set goals and coach for service excellence.

Compliance & Data

Ensure RERA compliance and customer-data confidentiality (DPDP) across the function.

Decision Authority (per Delegation of Authority matrix)

Waivers, write-offs, and cancellations escalate to Finance / Management. Owns CRM master-data governance.

Qualifications & CompetenciesEssential

Graduate; 5–8 years in real-estate CRM / collections / post-sales, including proven team leadership.
Strong RERA and agreement knowledge; CRM-platform expertise; managing customer lifecycle from booking to possession.

Preferred

MBA / Postgraduate qualification; experience setting up CRM SOPs/processes in a scaling developer.

Competencies

Leadership, process orientation, negotiation, customer-centricity, and data discipline.

Preferred Industry

Residential, Commercial, Luxury, or Mixed-Use Real Estate Projects.

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

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