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Support Engineer III, Benefits Experience & Technology (BXT)

Amazon Dev Center India - Hyderabad -
Hyderabad, Telangana

Apply Now

Job details

Full-time
3 days ago

Benefits

Health insurance

Qualifications

CI/CD
Computer Science
Software troubleshooting
XML
Big data
NoSQL
Quality management
Technical support
Application development
SQL
AWS
Bachelor's degree
JavaScript
Distributed systems
Continuous integration
REST
Scripting
Ruby
Software development
ETL
S3
Web services
Linux
JSON
Redshift
Python
Debugging

Full job description

DESCRIPTION

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.

As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.

The ideal candidate thrives in a fast-paced environment, relishes working with big data technologies, and enjoys the challenge of complex business contexts that are typically being defined in real-time.

The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.

Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems. The ideal candidate thrives in a fast-paced environment, relishes working with big data technologies, and enjoys the challenge of complex business contexts that are typically being defined in real-time.

The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.

Key job responsibilities

Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.
Interface with globally dispersed data consumers to maintain overall health and stability of systems.
Work closely with multiple engineering teams and product teams to implement automated solutions across a variety of applications and systems.
Possess good technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.
Participate in design reviews for complex systems.
Perform root cause analysis and drive process and service improvements as a result.
Document frequently occurring issues and report them to SMEs.
Resolve customer tickets related to access provisioning, account vending and data onboarding.

Basic qualifications

Experience troubleshooting and debugging technical systems
Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
2+ years of progressive experience in support engineering or software development or a related field
2+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar
2+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions

Preferred qualifications

Experience in systems patching and maintenance
Experience with ETL processes
Experience with AWS services and Linux operating systems
Experience in automation with CI/CD, Data Quality Management and Operations
Good understanding of systems monitoring, debugging and troubleshooting
Excellent technical knowledge in building and deploying cloud applications
2+ year of experience/understanding of AWS technologies such as S3, Glue, LakeFormation, Redshift or similar big data technologies

BASIC QUALIFICATIONS

2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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