3d plm software solutions Jobs

Technical Support Manager
Autodesk —Bengaluru, Karnataka
- Full-time
- AutoCAD
- Civil engineering
- Software troubleshooting
Technical Product Specialist
Ingersoll Rand —Ghaziabad, Uttar Pradesh
- AutoCAD
- CAD
- Analysis skills
6d
Mechanical Designer for Thermal Systems (Engine Cooling Fan)
Bosch Group —Coimbatore, Tamil Nadu
- Full-time
- Assembly
- Bachelor's degree
- Communication skills
Quick apply
CAD Designer
AIIR Holdings Inc. —Bengaluru, Karnataka
- Full-time
- AutoCAD
- CAD
- Analysis skills
Quick apply
Engineer I
Xylem —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- CAD
- ERP systems
Tech Lead Mechanical Design
Emerson —Pune, Maharashtra
- Full-time
- CAD
- Master's degree
- Bachelor's degree
Lead: eAxle Assembly
Bosch Group —Bengaluru, Karnataka
- Full-time
- Assembly
- Bachelor's degree
- Manufacturing
Quick apply
Design Engineer (Ex-Proof Order Engineering)
Konecranes —Pune, Maharashtra
- Full-time
- CAD
- Bachelor's degree
- Communication skills
Quick apply
Senior Design Engineer
Molex —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Principal Engineer – Mechanical
Thales —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Manufacturing
- Mechanical knowledge
11d
Solution Design Engineer (Electronic)
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- AutoCAD
- B.Sc
- System design
Quick apply
General Manager Design and Engineering
Ironbuild Systems Private Limited —Anand, Gujarat
- ₹45,000 - ₹60,000 a month
- Full-time
- AutoCAD
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
6d
Mechanical Developer/Engineer
Siemens —Aurangabad, Maharashtra
- Full-time
- Manufacturing
- Communication skills
Studio Engineer - Industrial Design
Eicher —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Health insurance
Global Technical/Engineering Lead — Liquid Cooling (TCS/SFN)
Vertiv —Pune, Maharashtra
- AutoCAD
- Oracle
- English
Design Engineer (Lead)
CADOpt —Unknown, Karnataka
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Lead Engineer - Mechanical Component
GE Vernova —Vadodara, Gujarat
- Full-time
- CAD
- Engineering
- English
- Health insurance
- Flexible schedule
Engineer / Senior Engineer - CAD
Valeo —Chennai, Tamil Nadu
- Full-time
- CAD
Product Sales Executive - Aerospace & Defence
3D Engineering —Hyderabad, Telangana
- Sales
- Marketing
- CAD
Sr. Mechanical Engineer
ATRI Solutions —Gandhinagar, Gujarat
- ₹16,371.32 - ₹62,908.30 a month
- Full-time
- AutoCAD
- CAD
- Master's degree
Quick apply
11d

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Technical Support Manager

Autodesk -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

AutoCAD
Civil engineering
Software troubleshooting
English
Technical support
Bachelor's degree
Quality control
Computer networking
Customer support
SaaS
AI
Autodesk
Communication skills
Product lifecycle management

Full job description

Job Requisition ID #

26WD96298

Position Overview

Manage a diverse team with a clear focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software by providing solutions, direction, and troubleshooting for installation and licensing issues. You are responsible for leading a group of specialists who resolve customer issues reported to Autodesk Support through phone, web, online forums, and other channels while working during EMEA Business hours. In addition to addressing customer issues, the specialists may also participate in various proactive support activities such as developing and delivering webinars, hosting Q&A sessions in our online communities, and publishing technical articles on the Autodesk Knowledge Network (AKN).

Roles and Responsibilities

Technical Support

Manage the implementation of processes and plans to ensure the effective delivery of technical and support services for Autodesk products
Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards
Directly investigate and ensure resolution of all escalated issues related to service delivery and customer satisfaction and ensure timely communication to customers and appropriate stakeholders
Manage and implement employee human resources programs and initiatives; ensure implementation of employee performance plans, onboarding programs, employee development, and coaching initiatives
Manage and prepare budgets and work closely with senior management on forecasting, discrepancy and variance trend analysis, and related financial planning
Lead or participate in setting organizational vision, global projects, and initiatives; proactively identify more efficient strategies to promote efficiency
Ensure staff are adequately prepared to support products by developing, planning, and implementing training, processes, and programs

Internal Support

Drive communication across the organization; ensure new information is coordinated with support teams and partner teams
Develop relationships with division staff; drive alignment, understanding, and results needed to achieve customer satisfaction and business objectives
Establish working relationships with Product Development and Product Management to ensure customer feedback is addressed, actions are taken and tracked, and customers and staff are informed of progress

Minimum Qualifications

Bachelor’s degree or equivalent work experience. Preferably in Mechanical/Civil Engineering
Ten years of management experience in a technology and customer support industry
Proficient in CRM and knowledge-capture tools and processes.
Knowledge of Fusion/PLM/PDM
Strong written and verbal English communication skills. Additional language skills are a plus

Preferred Qualifications

Proficiency with or familiarity using Fusion/AutoCAD/AEC/Autodesk products
Experience with cloud/SaaS-based applications
Experience managing or working in a remote team
Familiarity with quality control systems is desirable
Familiarity in AI tools

#LI-GC3

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Apply Now

Refine Your Search

Technical Support Manager

Technical Product Specialist

Mechanical Designer for Thermal Systems (Engine Cooling Fan)

CAD Designer

Engineer I

Tech Lead Mechanical Design

Lead: eAxle Assembly

Design Engineer (Ex-Proof Order Engineering)

Senior Design Engineer

Principal Engineer – Mechanical

Solution Design Engineer (Electronic)

General Manager Design and Engineering

Mechanical Developer/Engineer

Studio Engineer - Industrial Design

Global Technical/Engineering Lead — Liquid Cooling (TCS/SFN)

Design Engineer (Lead)

Lead Engineer - Mechanical Component

Engineer / Senior Engineer - CAD

Product Sales Executive - Aerospace & Defence

Sr. Mechanical Engineer

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