Pune Maharashtra It technician Jobs – 88 Open Jobs Today

DEM Analyst
Fujitsu —Pune, Maharashtra
- Customer service
- Windows
IT Service Delivery Leader - Senior (SAP Service Management)
Cummins Inc. —Pune, Maharashtra
- Computer Science
14d
Senior JAVA Developer
IdealCrew —Pune, Maharashtra
- ₹15,00,000 - ₹30,00,000 a year
- Oracle
- Computer Science
- Customer service
Technical Lead I (power electronics)
Johnson Controls —Pune, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- Electrical experience
7d
Senior IoT System Architect (Pune/Gurugram/Pondicherry)
Whirlpool —Pune, Maharashtra
- Azure
- Software troubleshooting
- DevOps
7d
Engineer - Design (F/M/D)
Freudenberg Filtration Technologies India Private Limited —Pune, Maharashtra
- Microsoft Office
- Project management
- Bachelor's degree
- Paid holidays
Lead Civil Engineer- Non Infra-Water
Stantec —Pune, Maharashtra
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Office
Professional Services Consultant II
FIS Global —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Field Operations Executive - Hinjawadi
Rentokil Initial —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Senior Hardware Engineer, Electrical Engineering
Whirlpool —Pune, Maharashtra
- DevOps
- Agile
13d
CCTV Engineer
Vishal Digital —Chinchwad, Pune, Maharashtra
- ₹18,000 - ₹27,000 a month
- Full-time
- Electrical experience
- Travel
- Computer networking
Quick apply
9d
Assistant Manager - Facilities
Cushman & Wakefield —Pune, Maharashtra
- Full-time
- Plumbing
- Diploma
- Civil Engineering
Quick apply
12d
Salesforce Service Cloud & Field Service Solution Architect
Riveron —Pune, Maharashtra
- Full-time
- Sales
- Salesforce
- APIs
- Health insurance
- Paid time off
10d
Manager Learning and Development
Corning —Pune, Maharashtra
- Engineering
- Master's degree
- Project management
Maintenance Technician
Naadbramha Foods & Beverages —Pune, Maharashtra
- ₹22,000 - ₹25,000 a month
- Full-time
- Schematics
- English
- Programmable logic controllers
- Cell phone reimbursement
Quick apply
Laptop Repair Technician
Smart Tech Solution —Pune, Maharashtra
- ₹9,625.40 - ₹15,000.00 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Reinsurance Technician
Synpulse Holding AG —Pune, Maharashtra
- Flexible schedule
Service Technician
Johnson Controls —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Travel
- Diploma
Senior Landscape Designer
Stantec —Pune, Maharashtra
- Full-time
- AutoCAD
- Hospitality
- Civil engineering
Facilities Maintenance Technician
Varex Imaging —Pune, Maharashtra
- Full-time
- Carpentry
- AutoCAD
- Management

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DEM Analyst

Fujitsu -
Pune, Maharashtra

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Job details

Qualifications

Incident management
Customer service
Windows
Continuous integration
UX
PowerShell

Full job description

Job Description

DEM Analyst

Job Location: Pune

Location Flexibility: Multiple Locations in Country

Req Id: 6674

Posting Start Date: 8/28/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Description -

Mandatory Skills

Nexthink , PowerShell Script Developer, Windows 10, 11 OS Knowledge.

Years of experience - 2 to 4 years

Roles and Skills:

The DEM Analyst is responsible for proactively analysing the digital experience of end users and identifying potential areas for improvement within End User Experience Management technologies, such as Nexthink , Lakeside Systrack, and Aternity, as part of the End User Analytics Services that Fujitsu provides to our customers.
As the DEM Analyst, you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues that are causing drops in digital experience and recommendations for improvement areas. You will also conduct deeper investigations with support from relevant resolver groups, utilizing the DEM tool and other key service performance data, such as ticket analysis, to understand the breadth and impact of the issue.
You will oversee the implementation of any new requirements from improvement recommendations and are responsible for reporting the status and benefits of these improvements. Continuous learning is an important part of this role and you will be expected to participate in learning sessions and reading facilitated by our vendor partners or the Centre of Excellence (aka DEM Dojo) use cases and best practices.
It is expected that the role owner will have a close relationship with the Digital Advisor and the CEC Digital Adoption & UX Lead. The Digital Advisor is an additional advisory role who is deployed on a project-basis that will be responsible for defining and shaping the digital experience score and XLAs and will also identify the first set of improvement opportunities and recommendations.
You will be expected to continue the work of the Digital Advisor once the service is in a steady state and work through the improvement backlog or identify new opportunity areas. This continuation also includes working closely with the CEC Digital Adoption & UX Lead to create a complete picture of user experience, with your focus being on technology-level experience and the DA & UX Lead focusing on service-level experience. The DA & UX Lead will be a key stakeholder in providing requirements for any use cases that involved contact with end users. You will be responsible for managing the requirements for any new use cases identified as part of the improvement plan, working with the DEM Business Analyst and DEM Technician to ensure successful delivery of these requirements.
You will play a key role in progressing the service along the maturity roadmap to ensure it brings tangible business benefits. Where there is no Digital Advisor allocated to the account, the role will involve a period of transition to support the baselining and configuration of the digital experience score, based on requirements from the customer and account team, and the initial set of recommendations for improvement areas based on use cases and best practices from the DEM Dojo.
The role should follow the ITIL Service Value System Principles Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate Success factors Value Decreased incidents and contacts at the service desk through proactive investigation and problem management of end user issues Increased adoption and use of a virtual assistant, by enabling more use cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed services resolver groups by educating them on using DEM technologies to resolve issues and through the implementation of their use case and dashboard requirements.

Required Experience:

Strong experience of working with virtual teams Ability to present, visually, service reports A high degree of problem and creative thinking skills Planning, prioritization skills, a passion for customer service and high-quality delivery Demonstrate good interpersonal skills, diplomacy in dealing with customers and internal teams Good experience of at least one DEM technology (Aternity, Nexthink , Lakeside Systrack), including supporting the utilization of the technology for tangible benefit Certification in at least on DEM technology to an analyst level Experience in 2nd line support and triaging issues to 3rd line resolver groups Experience in problem or incident management, with a good understanding of how the end user impact of technology issues Ideally, a good understanding of other automation technologies, such as Resolve and RPA

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

Apply Now

Refine Your Search

it technician jobs in pune maharashtra

DEM Analyst

IT Service Delivery Leader - Senior (SAP Service Management)

Senior JAVA Developer

Technical Lead I (power electronics)

Senior IoT System Architect (Pune/Gurugram/Pondicherry)

Engineer - Design (F/M/D)

Lead Civil Engineer- Non Infra-Water

Professional Services Consultant II

Field Operations Executive - Hinjawadi

Senior Hardware Engineer, Electrical Engineering

CCTV Engineer

Assistant Manager - Facilities

Salesforce Service Cloud & Field Service Solution Architect

Manager Learning and Development

Maintenance Technician

Laptop Repair Technician

Reinsurance Technician

Service Technician

Senior Landscape Designer

Facilities Maintenance Technician

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