New Town Kolkata West Bengal Technical support team leader Jobs – 110 Open Jobs Today

Operations Manager I
Concentrix —Kolkata, West Bengal
- Full-time
- Communication skills
- Flexible schedule
Technical Engineer East
bp —Kolkata, West Bengal
- Full-time
- Hybrid work
- Up to 50% travel
- Customer service
- Salesforce
ADN - Germany-Senior
EY —Kolkata, West Bengal
- Microsoft Outlook
- Project management
- Bachelor's degree
HRO Solutions Architect
Capgemini —Kolkata, West Bengal
- Analysis skills
- Project management
- Human resources
- Health insurance
Tech GCC Advisory Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Consultant - Assurance - National - ASU - Audit - Standards and Methodologies - Kolkata
EY —Kolkata, West Bengal
- Computer Science
- B.Sc
- Bachelor's degree
Sales Manager (Southern & Eastern Region)
John Crane —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- Team management
Quick apply
AI strategy lead
Capgemini —Kolkata, West Bengal
- Computer Science
- Master's degree
- Business development
- Flexible schedule
Customer Support Engineer
WeP Solutions —Kolkata, West Bengal
- Microsoft Excel
- Microsoft Outlook
Business Development Manager- Dell B2B
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- Up to 50% travel
- English
- Master's degree
HRO Solutions Architect
Capgemini Sogeti —Kolkata, West Bengal
- Analysis skills
- Project management
- Human resources
- Health insurance
Business Development Manager- Infra & Networking
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- Up to 50% travel
- English
- Master's degree
Director-Guest Services
AccorHotel —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service Sales Manager- CCS- West Bengal
GE HEALTHCARE —Kolkata, West Bengal
- 12th Pass
- Project management
- Bachelor's degree
Assistant Manager - Projects
Sonepar —Kolkata, West Bengal
- English
- Master's degree
- Programmable logic controllers
Solution Architect Associate Manager
Accenture —Kolkata, West Bengal
- Full-time
- Salesforce
- Bachelor's degree
Finance Commercial Lead
Accenture —Kolkata, West Bengal
- Full-time
- Accounting
- Budgeting
Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Communication skills
- Banking
Senior Principal Designer – Instrumentation & Control (Resources Hub)
Jacobs —Kolkata, West Bengal
- AutoCAD
- Programmable logic controllers
Digital-Senior
EY —Kolkata, West Bengal
- Azure
- Computer Science
- Master's degree
- Health insurance

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Operations Manager I

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Call center experience
Communication skills

Full job description

Essential Functions/Core Responsibilities

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

Create and maximize relationships with client partners

Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

Attend business reviews with the client

Handle a team of team leaders

Candidate Profile

Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred

Call center experience preferred

Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal

Work well under pressure and follow through on items to completion while maintaining professional demeanor

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Refine Your Search

technical support team leader jobs in new town kolkata west bengal

Operations Manager I

Technical Engineer East

ADN - Germany-Senior

HRO Solutions Architect

Tech GCC Advisory Analyst

Consultant - Assurance - National - ASU - Audit - Standards and Methodologies - Kolkata

Sales Manager (Southern & Eastern Region)

AI strategy lead

Customer Support Engineer

Business Development Manager- Dell B2B

HRO Solutions Architect

Business Development Manager- Infra & Networking

Director-Guest Services

Service Sales Manager- CCS- West Bengal

Assistant Manager - Projects

Solution Architect Associate Manager

Finance Commercial Lead

Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises

Senior Principal Designer – Instrumentation & Control (Resources Hub)

Digital-Senior

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