Alandur Chennai Tamil Nadu Financial advisor Jobs – 142 Open Jobs Today

Sr Service Delivery Manager (DPO)
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Master's degree
3d
CA Inter Qualified
Singhvi Corporate Advisors —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
CA / CS – Finance, ROC & Corporate Compliance Specialist
Noteez Advisors Private Limited —Chennai, Tamil Nadu
- ₹50,000 - ₹1,00,000 a month
- Email
- Master's degree
- Accounting
- In-person
Quick apply
Finance Controller
Natronix Semiconductor Technology —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Email
- Microsoft Office
- Finance
- Master's degree
Vice President - Mergers and Acquisitions
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Travel
- Manufacturing
Quick apply
AVP, Data - LARC
Standard Chartered —Chennai, Tamil Nadu
- Azure
- Management
- Computer Science
- Health insurance
- Paid sick time
Global Billing - Data Sourcing - Senior Associate
State Street —Chennai, Tamil Nadu
- Full-time
- Oracle
- Finance
- Master's degree
- Health insurance
Value Realization Office Leader
Capgemini —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Senior React Developer Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- PMP
ERP Specialist Advisor
NTT Ltd —Chennai, Tamil Nadu
- Oracle
- Finance
- Master's degree
11d
VBU HR Business Partner
Quest Global —Chennai, Tamil Nadu
- Full-time
- Management
Quick apply
Manager - Global Process
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Data analysis skills
- English
- Analysis skills
- Health insurance
Principal Consultant
Appian Corporation —Chennai, Tamil Nadu
- Oracle
- Computer Science
- Salesforce
- Health insurance
Quick apply
Senior Advocate
Manju Groups —Chengalpattu, Chennai, Tamil Nadu
- ₹50,000 - ₹75,000 a month
- Full-time
- Master's degree
- Analysis skills
- Project management
- Flexible schedule
Quick apply
Senior Service Delivery Manager - AMS
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Corporate Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Lead Java, Sprint Boot Developer – Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- DevOps
- Java
Technical Project Manager
SquareShift Technologies —Chennai, Tamil Nadu
- Full-time
- PMP
- English
- Project management
Implementation Senior Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- PMP
- Health insurance
Campaign Execution Analyst
Barclays —Chennai, Tamil Nadu
- SQL
- Bachelor's degree
- Machine learning

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Sr Service Delivery Manager (DPO)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Underwriting
Customer service
Call center experience
English
Master's degree
Bachelor's degree
Mortgage servicing
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The role is accountable for operational delivery, client governance, performance improvement, people leadership, and service excellence across multiple teams and Lines of Business. The incumbent will also lead and govern teams comprising certified advisors, ensuring appropriate operational support, regulatory awareness, adherence to client expectations, and consistent customer outcomes. This is an operations management role and does not include site lead responsibilities

Key Responsibilities

Operational Leadership

Lead operational delivery across multiple teams, Managers, Assistant Managers, Team Leaders and frontline advisors.
Drive achievement of SLAs, KPIs, quality standards, productivity goals and customer experience outcomes.
Provide strategic direction for daily, weekly and monthly performance management across assigned banking operations.
Partner with WFM, Quality, Training, HR and support teams to ensure stable delivery and effective resource utilization.
Ensure operating rhythm, governance cadence and action planning are consistently maintained.

Certified Advisor Governance

Lead teams that include certified advisors supporting regulated banking customer interactions.
Ensure certified users are effectively deployed, supported, tracked and governed in line with client and regulatory expectations.
Partner with training, quality and operational leaders to maintain readiness, knowledge reinforcement and adherence for certified advisor groups.
Drive visibility of capacity, utilization, certification status and operational allocation during governance discussions.
Promote a culture of responsible customer interaction, accuracy, compliance awareness and customer-first decision making.

Client and Stakeholder Management

Act as the senior operations point of contact for client discussions, governance forums and business reviews.
Present performance insights, operational risks, improvement plans and progress updates to internal and external stakeholders.
Collaborate with client teams and internal leadership to support business priorities, change initiatives and operational stability.
Manage senior-level escalations and ensure timely resolution with clear ownership and follow-through.

Performance, Quality and Continuous Improvement

Review operational trends and implement corrective actions to improve service, quality, productivity and customer outcomes.
Lead root cause analysis for performance gaps, complaints, escalations, audit observations and process deviations.
Drive continuous improvement initiatives, digital adoption and process discipline across the operation.
Ensure adherence to organizational standards, client requirements, compliance expectations and internal governance protocols.

People Leadership and Talent Development

Mentor and develop Managers, Assistant Managers and Team Leaders to strengthen leadership capability.
Build succession plans and support career development for high-potential operations talent.
Drive engagement, retention, recognition and coaching frameworks across assigned teams.

Create a high-performance culture built on accountability, collaboration, discipline and service excellence.

Skill Requirements

Education Bachelor's degree required; Master's degree preferred.

Experience Minimum 14+ years of experience in BPO / contact centre operations, preferably within banking, financial services or regulated customer service environments. Minimum 6+ years in a senior operations leadership role managing large teams.

Domain Exposure Experience leading banking contact centre operations is preferred. Exposure to regulated advisory environments, experience in mortgages, mortgage servicing or mortgage underwriting will be a strong advantage

Skills Strong operations leadership, analytical thinking, stakeholder management, governance, escalation management, coaching and decision-making skills.

Language Strong verbal and written English communication skills

Other Requirements
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financial advisor jobs in alandur chennai tamil nadu

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