Thousand Lights Tamil Nadu Desktop support technician Jobs – 114 Open Jobs Today

Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
IT Engineer- Software Support
Link-K Insurance TPA Private Limited —Anna Nagar, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Email
- Computer Science
- Software troubleshooting
- SQL
- Paid time off
Quick apply
4d
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
- Software troubleshooting
- B.Sc
- English
IT Support Engineer
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
- Computer Science
Senior System Administrator
Quick Sort (India) —Chennai, Tamil Nadu
- Microsoft Outlook
- Computer Science
- B.Sc
8d
IT System Administrator III
Bw Corporate Gcc —Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- Computer Science
System Administrator - VMWare| Chennai
CSB Bank —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Bachelor's degree
9h
System Administrator
Sysnet Global Technologies Pvt.Ltd —Chennai, Tamil Nadu
- Master's degree
- Linux
Quick apply
Technical Support Specialist (EDI)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- Computer Science
- Linux
- Health insurance
Junior Associate - IT Site support
The Lincoln Electric Company —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- Computer networking
8d
Technical Support Executive (Biotech) - Hindi
Medisequence Pvt Ltd —Chennai, Tamil Nadu
- Email
- Microsoft Office
- Master's degree
- Presentation skills
Quick apply
2d
System Administrator
Synamen Thinklabs —Chennai, Tamil Nadu
- Windows
- Java
- Linux
Senior Technical Support Specialist-AdTech
Equativ —Chennai, Tamil Nadu
- Hybrid work
- Customer service
- English
- SQL
Quick apply
IT System Administrator - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Computer science
- Windows
- Bachelor's degree
Technical Support Engineer – International Voice
Movate —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Customer service
- Analysis skills
14d
Executive IT Support
Akshaya (Real Estate) —Adyar, Chennai, Tamil Nadu
- Bachelor's degree
- Construction experience
Senior System Administrator
GOODWILL WEALTH MANAGEMENT PRIVATE LIMITED —Guindy, Chennai, Tamil Nadu
- ₹3,60,000 - ₹4,75,000 a year
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
IT System Administrator
Alpha Group of Institutions —Chennai, Tamil Nadu
- Email
- Computer Science
- Software troubleshooting
- Windows
Operations TL
Fusion Innovative —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Bachelor's degree
Network System Administrator
IDBI Intech —Chennai, Tamil Nadu
- B.Sc
- Master's degree
- Project management

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Engineer Desktop Support / Help Desk

Onx -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
Technical support
DHCP
Analysis skills
Bachelor's degree
DNS
ServiceNow
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Job Title: P1 Engineer-Desktop Support/ Help desk

Job Purpose:

The P1 Engineer – Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services. This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel. The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction.

Essential Functions:

Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications.
Diagnose and resolve incidents and service requests independently while meeting established SLAs.
Perform detailed troubleshooting and root cause identification for recurring user issues.
Manage incident ownership from initiation through resolution and closure.
Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation.
Support account administration activities including password resets, access management, and user provisioning/deprovisioning.
Monitor service desk queues and prioritize incidents based on business impact and urgency.
Participate in major incident bridge calls and provide user communication updates as required.
Create, update, and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Assist in onboarding and mentoring junior service desk associates.
Identify opportunities for automation, process optimization, and service improvement.
Ensure compliance with ITIL processes including Incident, Request, Problem, and Change Management.
Generate and maintain accurate ticket documentation, work notes, and customer communications.
Collaborate with infrastructure, application, security, and network teams to facilitate issue resolution.
Contribute to operational reporting and service quality initiatives.

Education & Certifications:

Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
ITIL Foundations Certification, CCNA preferred.
Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred.

Experience:

3-6 years of experience in technical support, NOC or service desk environment.

Special Knowledge, Skills, and Abilities:

Technical Skills

Strong understanding of Windows operating systems and desktop troubleshooting.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Basic understanding of Active Directory, Group Policies, and user account management.
Understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
Familiarity with endpoint management and remote support tools.
Experience using ITSM tools such as ServiceNow.

Professional Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong customer service orientation and stakeholder management skills.
Ability to work independently with minimal supervision.
Effective documentation and knowledge-sharing capabilities.
Ability to mentor and guide junior team members.

Apply Now

Refine Your Search

desktop support technician jobs in thousand lights tamil nadu

Engineer Desktop Support / Help Desk

IT Engineer- Software Support

Senior Assistant: Technical Support

IT Support Engineer

Senior System Administrator

IT System Administrator III

System Administrator - VMWare| Chennai

System Administrator

Technical Support Specialist (EDI)

Junior Associate - IT Site support

Technical Support Executive (Biotech) - Hindi

System Administrator

Senior Technical Support Specialist-AdTech

IT System Administrator - Chennai

Technical Support Engineer – International Voice

Executive IT Support

Senior System Administrator

IT System Administrator

Operations TL

Network System Administrator

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