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Presales Solution Architect - ServiceNow

Lenovo -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

BCS
Azure
Computer Science
Enterprise Software
IT service management
Enterprise architecture
AWS
Analysis skills
Bachelor's degree
Machine learning
ITIL
TOGAF
ServiceNow
Solution architecture
AI
Communication skills
Pre-sales
Information Technology

Full job description

General Information

Req #

WD00082792

Career area:

Engineering

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Wednesday, June 4, 2025

Working time:

Full-time

Additional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
Develop and articulate the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes.
Build and present complex solution architectures, technical flows, and integration strategies to diverse audiences, including C-suite executives, enterprise architects, and technical teams.
Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
Conduct technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions.
Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
Build strong relationships with key technical stakeholders within customer organizations.
Support the transition of won deals to the professional services or implementation partners, ensuring a clear understanding of the proposed solution and technical commitments.
Mentor and support other members of the presales and sales teams on technical and architectural topics.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
Demonstrated experience designing and architecting complex solutions for large enterprise customers.
Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts2 to both technical and non-technical audiences.
Ability to build rapport and credibility with senior technical leaders and executives.
Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
Strong problem-solving and analytical skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Willingness to travel as required to customer sites and company events.

Desired Skills (Bonus Points):

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer:

Opportunity to work with a leading-edge cloud platform and innovative technology.
Be part of a collaborative and high-performing presales team.
Significant opportunities for professional growth and development.
Competitive salary and benefits package.
A culture that values innovation, diversity, and making a positive impact.

Additional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

India

India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

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