Green Park Delhi Delhi Customer care specialist Jobs – 103 Open Jobs Today

Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
7h
Payroll Associate I
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
2d
Senior US Mortgage Analyst
Ocrolus —Gurugram, Haryana
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- SQL
Associate- Customer Service
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Management Trainee
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
National Tax Specialist
Kuehne+Nagel —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Principal System Consultant (Kronos Consultant)
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Computer Science
- B.Sc
- Project management
7d
Sr. Enterprise Sales Specialist
Logitech —Delhi, Delhi
- Online application
- Hybrid work
- Work from home
Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Senior Engineer - IT (IDM Analyst)
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Work from home
T3 - Analyst - Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Senior Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
Specialist Training
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Application Development Technical Team Leader
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- SQL
- Project management
Solutions Consultant 2
Palo Alto Networks —Delhi, Delhi
- Full-time
- English
- Computer networking
- Communication skills
VP Product and Propositions
Barclays —Noida, Uttar Pradesh
- Microsoft Office
- Master's degree
- SQL
Specialist - Admin
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Pre Sales Specialist
Electrolux Professional Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
RPA Solution Architect
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- DevOps
- Health insurance
3d
Salesforce Marketing Cloud Technical Lead
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Sales
- Salesforce
- SQL
- Work from home
6h

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Sr. Associate - Customer Care - Blended 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
7 hours ago

Qualifications

ISTQB Certification
Knowledge management
Customer service
English
Bachelor's degree
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Sr. Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Multichannel Customer Engagement • Manage both inbound and outbound interactions across voice, email, and chat platforms to address customer queries effectively • Provide support for order-related inquiries, schedule services, account questions, or general product/service issues 2. Issue Resolution & First-Contact Closure • Resolve customer issues with empathy and efficiency, aiming for first-contact resolution whenever possible • For specific processes like payment collection, negotiate payment plans and resolve billing disputes when required 3. Accurate Documentation • Maintain detailed records of interactions in CRM systems, logging inquiries, actions, and resolutions clearly and accurately 4. Internal Collaboration & Escalation • Collaborate with cross-functional teams to resolve complex issues, escalating when necessary • Use feedback loops to help improve product, process, or service delivery 5. Adherence to Policies & Standards • Follow SOPs, quality guidelines, and compliance protocols throughout customer interactions 6. Performance Metrics & Continuous Improvement • Meet defined KPIs such as customer satisfaction (CSAT), turnaround time (TAT), AHT, and quality scores • Provide insights or feedback on recurring issues to help refine processes or knowledge base documentation 7. Knowledge Management & Skill Development • Stay updated on products, services, policies, and tools to deliver accurate support. • Contribute to building or updating self-help documents or FAQs for faster resolution

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service Analytics, Data Management, Online Customer Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

customer care specialist jobs in green park delhi delhi

Sr. Associate - Customer Care - Blended 5B

Payroll Associate I

Senior US Mortgage Analyst

Associate- Customer Service

Management Trainee

National Tax Specialist

Principal System Consultant (Kronos Consultant)

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VP Product and Propositions

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