Maharashtra Cable technician Jobs – 64 Open Jobs Today

Analyst
Eclerx —Mumbai, Maharashtra
- Full-time
- Travel
- Communication skills
Senior Electrical Engineer
Stantec —Pune, Maharashtra
- Full-time
- AutoCAD
- Computer literacy
- System design
Quick apply
ITI Diploma Electrician | minimum 2 years experience
AquaIndica Techno Solutions Private Limited —Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Electrical experience
- Driving
- Travel
Quick apply
Helper - IT (fresher)
Konverge Technologies Private Limited —Mumbai, Maharashtra
- ₹10,000 - ₹12,000 a month
- Full-time
- Microsoft Office
- In-person
Quick apply
3d
CCTV Technician
Glyte Tech —Navi Mumbai, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- Computer networking
- In-person
Quick apply

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Analyst

Eclerx -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Information security
Root cause analysis
Communication skills

Full job description

Customer Service Analyst - Voice Process

Mumbai| Full-time (FT) | Customer Operations

Shift Timings – Night Shift |Management Level – A| Travel Requirements - NA

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Analyst Role and responsibilities:

Interaction with Techs in field to provide them real time support
Checking status of services on account in diagnostic tools
Ensure to take appropriate steps to resolve customer's problems
Troubleshooting of technical issues related to customer’s services Tier 1.5 support
Communicate effectively and close looping with client in case of observations
Updating status in internal as well as client tools
Meet process expectations with high quality standards and adherence to SLAs
Candidate shall adhere to the information security requirements
Keep a track of all technicians with regards to the jobs assigned to them
Call up customers in case of any delays or to confirm appointments
Answer inbound calls from technicians and/or customers
Provision equipment’s on customers’ accounts once the technician has installed them
Audit work orders for accuracy and make corrections if required
Check for signal levels on all equipment and certify jobs as completed
Call up technicians to verify their status if they are taking longer on the job
Call up customers one hour prior to their appointment window end time to confirm the technician visit time
Call up customers to verify if they are home or not and take another appointment in case of customers being away
Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
Reschedule jobs based on available schedule of customers and technicians
Ensure customer satisfaction by understanding their needs and customizing the solution
Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
Fill up the completion report and share with the APM/PM on a daily basis
Collate and share information for all appointments that are cancelled

Technical and Functional Skills:

Good communication and interpersonal skills
Ability to quickly and efficiently assimilate process knowledge
Good at problem solving and root cause analysis
Professional in conduct/behavior, appearance and communication
Understanding of web technology and cable setup
Ability of analyzing information and evaluating results to choose the best solution and solve problems

Apply Now

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cable technician jobs in maharashtra

Analyst

Senior Electrical Engineer

ITI Diploma Electrician | minimum 2 years experience

Helper - IT (fresher)

CCTV Technician

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