wipro Jobs

MAJOR INCIDENT MANAGER L1(CONTRACT)
Wipro Limited —Abusar ka Bas, Rajasthan
- Management
- Analysis skills
- Team management
- Flexible schedule
TECHNO FUNCTIONAL CONSULTANT L1
Wipro Limited —Bengaluru, Karnataka
- APIs
Solution Architect - Camunda
Wipro Limited —Bengaluru, Karnataka
- Azure
- Java
- AWS
INFRASTRUCTURE AND PLATFORM ARCHITECT L2
Wipro Limited —Bengaluru, Karnataka
LEAD MACHINE LEARNING ENGINEER
Wipro Limited —Bengaluru, Karnataka
- Project management
- Machine learning
- Team management
Manager Lead - Retail and TTHS
Wipro Limited —Bengaluru, Karnataka
- AI
- Marketing
SECURITY ARCHITECT L2
Wipro Limited —Bengaluru, Karnataka
- APIs
Infrastructure Automation-Systrack
Wipro Limited —Ahmedabad, Gujarat
- Software troubleshooting
- Customer service
- B.Sc
CTO - Senior Software Engineer in AI
Wipro Limited —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree
AIOps Practice GTM Lead
Wipro Limited —Bengaluru, Karnataka
- Azure
- Master's degree
- AWS
ENTERPRISE ARCHITECT - PRESALES
Wipro Limited —Bengaluru, Karnataka
- Azure
- AWS
- Presentation skills
Senior Data Architect Fabric
Wipro Limited —Bengaluru, Karnataka
- Azure
- SQL
- Python
18h

More jobs to discover

Find similar jobs that you might be interested in.

TECHNO FUNCTIONAL CONSULTANT L1
Wipro Limited —Bengaluru, Karnataka
Write papers, articles, case studies and publish them on the intranet. Collaborate with business stakeholders, HR, IT teams, and external partners to design and…
Network Lead Administrator
PeopleLogic —Bengaluru, Karnataka
Technology: Network R&S, SD-WAN, Network Security, Data Centre. Expert in Network Operations including configuration and Troubleshooting of Data Centre, LAN/WAN…
₹30,00,000 - ₹31,00,000 an hour
Quick apply

I want to receive the latest job alerts for wipro

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

wipro jobs near

Enterprise Architect jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Bengaluru, Karnataka

Technical Consultant jobs in Bengaluru, Karnataka

Retail Sales Associate jobs in Bengaluru, Karnataka

Solution Architect jobs in Bengaluru, Karnataka

Security Architect jobs in Bengaluru, Karnataka

Senior Data Architect jobs in Bengaluru, Karnataka

Shift Leader jobs in Bengaluru, Karnataka

Software Architect jobs in Bengaluru, Karnataka

Enterprise Architect jobs in Pimpri Chinchwad, Maharashtra

Construction Architect jobs in Hyderabad, Telangana

Urban Planner, Architect jobs in Kochi, Kerala

Enterprise Architect jobs in Nagpur, Maharashtra

Government Architect jobs in Delhi

Enterprise Architect jobs in Palarivattom, Kochi, Kerala

Enterprise Architect jobs in Thiruvananthapuram, Kerala

Lead Machine Learning Engineer jobs in Hyderabad, Telangana

Lead Machine Learning Engineer jobs in Chennai, Tamil Nadu

Infopark, Ai Engineer jobs in Kochi, Kerala

Design Engineer Solidworks jobs in Tamil Nadu

MAJOR INCIDENT MANAGER L1(CONTRACT)

Wipro Limited -
Abusar ka Bas, Rajasthan

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

ITIL Certification
Management
Analysis skills
Team management
ITIL
Communication skills
Help desk

Full job description

Job Description

Job Title: MAJOR INCIDENT MANAGER L1(CONTRACT)

City: Sheffield, Sheffield Bus

State/Province: Yorkshire

Posting Start Date: 6/4/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Do
RESPONSIBILITIES
Ã¢ÂÂ¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
Ã¢ÂÂ¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
Ã¢ÂÂ¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
Ã¢ÂÂ¢ Coordinating with the respective SMEs for speedy resolution of the Major Incident
Ã¢ÂÂ¢ Ensuring the Major incident is resolved within the SLAs agreed with the Customer
Ã¢ÂÂ¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
Ã¢ÂÂ¢ Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
Ã¢ÂÂ¢ Ensuring that all the resolution procedures are updated in the knowledge database / Work log
Ã¢ÂÂ¢ Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
Ã¢ÂÂ¢ Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process)
Ã¢ÂÂ¢ Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents
Ã¢ÂÂ¢ Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
Ã¢ÂÂ¢ Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents

͏

KEY SKILLS AND COMPETENCIES
Ã¢ÂÂ¢ 8-10 years exp in driving the service operations.
Ã¢ÂÂ¢ Min 8 year of experience in managing the IM and MIM processes
Ã¢ÂÂ¢ Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
Ã¢ÂÂ¢ Strong analytical, communication, presentation and reporting skills
Ã¢ÂÂ¢ Good leadership, people management and operational skills
Ã¢ÂÂ¢ Should have exposure to ITIL practices.
Ã¢ÂÂ¢ Good written & verbal communication skills
Ã¢ÂÂ¢ Experience in helpdesk environment
Ã¢ÂÂ¢ Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
Ã¢ÂÂ¢ Ability to work in shift and flexible schedule
Ã¢ÂÂ¢ Ability to motivate staff
Ã¢ÂÂ¢ Excellent team skills with ability to listen and contribute to discussions and meetings
Ã¢ÂÂ¢ Building & Maintaining Relationships
Ã¢ÂÂ¢ End to end ownership for customer satisfaction through levels of support
Ã¢ÂÂ¢ Planning and organization & working well with Virtual Team
Ã¢ÂÂ¢ Virtual Team Management Skills
Ã¢ÂÂ¢ Relationship Management for services and vendors interface

͏

Mandatory Skills: ITIL Incident Mgmt .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

MAJOR INCIDENT MANAGER L1(CONTRACT)

TECHNO FUNCTIONAL CONSULTANT L1

Solution Architect - Camunda

INFRASTRUCTURE AND PLATFORM ARCHITECT L2

LEAD MACHINE LEARNING ENGINEER

Manager Lead - Retail and TTHS

SECURITY ARCHITECT L2

Infrastructure Automation-Systrack

CTO - Senior Software Engineer in AI

AIOps Practice GTM Lead

ENTERPRISE ARCHITECT - PRESALES

Senior Data Architect Fabric

More jobs to discover

I want to receive the latest job alerts for wipro

Explore jobs in more locations

Job Description

͏

͏

͏

͏

Jobseeker tools

Employer Tools

Browse

Stay Connected