mohali punjab technical support Jobs – 64 Open Jobs Today

Service Desk Analyst
Turbomeg —Mohali, Punjab
- ₹22,694.39 - ₹31,769.15 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Health insurance
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10h

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Service Desk Analyst

Turbomeg
Mohali, Punjab

Quick apply

Job details

Permanent | Fresher | Full-time
₹22,694.39 - ₹31,769.15 a month
10 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

BCS
Operating systems
Computer Science
Software troubleshooting
MCP
CCNA
Windows
Microsoft Office
Analysis skills
Bachelor's degree
CompTIA Network+
Communication skills
Active Directory
CompTIA A+

Full job description

Position: Service Desk Analyst

Location: Mohali

Shift: Rotational UK Shifts

Employment Type: Full-Time

Experience: Freshers & Experienced Candidates Welcome

About the Role

We are looking for a proactive and customer-focused Service Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, troubleshooting IT issues, and ensuring timely resolution of user requests. This role is ideal for fresh graduates who are passionate about technology and customer service and are looking to build a career in IT support.

Key Responsibilities

Provide first-line technical support to end users via phone, email, chat, and ticketing systems.
Diagnose and troubleshoot hardware, software, network, and system-related issues.
Log, track, and manage incidents and service requests through the ticket management system.
Escalate complex technical issues to appropriate support teams when required.
Assist users with account management, password resets, software installations, and system access requests.
Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
Maintain accurate documentation of issues, resolutions, and support procedures.
Adhere to service level agreements (SLAs) and organizational support processes.
Collaborate with internal teams to identify and resolve recurring technical issues.

Eligibility Criteria

B.Tech / Bachelor’s Degree in Computer Science or a related field.
Freshers are encouraged to apply.
Basic understanding of IT infrastructure, operating systems, and networking concepts.
Knowledge of troubleshooting desktop, laptop, software, and connectivity issues.
Familiarity with Windows operating systems, Microsoft Office, and common business applications.

Preferred Skills

Strong problem-solving and analytical abilities.
Excellent verbal and written communication skills.
Customer-service-oriented mindset.
Ability to work effectively in a fast-paced environment.
Basic knowledge of Active Directory, Office 365, and ticketing tools is an advantage.
Certifications such as CompTIA A+, CompTIA Network+, CCNA, MCP, or other hardware/networking certifications will be an added advantage.

Work Schedule & Benefits

Rotational UK Shifts
Alternate Saturdays Off
5.5-Day Work Week
We follow the UK Bank Holiday Calendar; Indian public holidays are not applicable.
Opportunity to work in an international support environment with excellent learning and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,694.39 - ₹31,769.15 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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