kakkanad kochi kerala audit associate Jobs – 65 Open Jobs Today

Guest Service Associate- Front Office
AccorHotel —Kochi, Kerala
- Full-time
- Computer networking
- Leadership
- Hotel experience
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Guest Service Associate- Front Office

AccorHotel -
Kochi, Kerala

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Job details

Full-time

Qualifications

Computer networking
Leadership
Hotel experience

Full job description

Job Description

Front Office Operation

Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Ensure documentation of all guest related issues using the logbook
Sign media and supervise shift handover procedures
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
Assist Guest Relations in greeting, rooming, and sending off guests
Inspect front of house and back of house regularly for cleanliness and orderliness
Ensure that front line staff complies with marketing techniques and maximizes sales
Check billing instructions, monitor guest credit and act upon any discrepancies
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
Conduct Night Audit Process for hotel

Qualifications

Your experience and skills include:
Service focused personality is essential and previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.

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Guest Service Associate- Front Office

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