kolkata west bengal operation analyst Jobs – 131 Open Jobs Today

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- 12th Pass
- Bachelor's degree
Quality Analyst – International Telecom Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Night shift
- English
- Analysis skills
- AI
Registration Analyst
Luxoft —Kolkata, West Bengal
- Oracle
- English
Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant - Power Platform
Grant Thornton INDUS —Kolkata, West Bengal
- Software troubleshooting
- Master's degree
- SQL
Assistant manager record to report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
PD-OTC
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
MT - AP
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- English
- Finance
Quick apply
Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
M-RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Data Eng, Mgmt & Governance Sr Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- DevOps
- English
Quality Analyst For US Healthcare Process
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
Cerner Ordersets / PowerPlans Analyst
Luxoft —Kolkata, West Bengal
- Oracle
- English
SM-RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Client Support Executive
Lexplosion Solutions —Kolkata, West Bengal
- ₹3,00,000 - ₹3,25,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
Assistant Manager - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
App Automation Eng Associate
Accenture —Kolkata, West Bengal
- Weekend availability
- Microsoft Excel
- Azure
- Computer Science
Patient Accounting Analyst
Luxoft —Kolkata, West Bengal
- Oracle
- English
- Accounting
6d
Program Manager
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
Business Analyst/Process Excellence Lead
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Master's degree
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for operation analyst in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operation analyst jobs near kolkata west bengal

Registration jobs in Kolkata, West Bengal

Program Manager jobs in Kolkata, West Bengal

Automation Engineer jobs in Kolkata, West Bengal

Quality Analyst jobs in Salt Lake, Kolkata, West Bengal

Financial Planning Analyst jobs in Kolkata, West Bengal

Business Associate jobs in Kolkata, West Bengal

Quality Analyst jobs in Kolkata, West Bengal

Process Lead jobs in Kolkata, West Bengal

Data Entry, No Registration Fee jobs in Ahmedabad, Gujarat

License Registration jobs in Mumbai, Maharashtra

Data Entry, No Registration Fee jobs in Remote

Data Entry, No Registration Fee jobs in Indore, Madhya Pradesh

Property Registration jobs in Bhikaji Cama Place, Delhi

Data Entry, No Registration Fee jobs in Hyderabad, Telangana

Program Manager jobs in Delhi University, Delhi, Delhi

Blinkit,store Manager jobs in Bengaluru, Karnataka

Program Manager jobs in Noida Sector 62, Noida, Uttar Pradesh

Assistant Manager jobs in Coimbatore, Tamil Nadu

Customer Success Manager jobs in Delhi, Delhi

Hotel Manager jobs in Punjab

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Fusion CX -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

Qualifications

Call center
Microsoft Office
12th Pass
Quality assurance
Bachelor's degree
Communication skills

Full job description

Precision defines this role. If you are looking for a QA job vacancy in Kolkata where your audits directly influence patient experience and service compliance, this position offers hands-on ownership of quality governance within healthcare support operations. Fusion CX is seeking a Quality Analyst who can evaluate interactions, detect process gaps, and elevate service standards through structured feedback and analysis.

Job Description:

About the Role

As a Quality Analyst, you will conduct transactional and interaction audits across multiple communication channels, evaluate compliance with defined service standards, and support continuous improvement initiatives. The QA job in Kolkata requires analytical capability, process discipline, and structured feedback delivery.

Key Responsibilities

Conduct sample audits (transactional and interaction-based) across all communication channels used in the contact center.
Ensure adherence to defined company processes and investigate deviations.
Evaluate overall process compliance and recommend process improvements.
Provide structured feedback for all audits conducted.
Conduct call calibrations to maintain scoring consistency.
Support competency checks for new recruits.
Deliver soft skills guidance and quality coaching where required.
Take corrective actions to improve process efficiency and quality outcomes.
Maintain defined audit volumes per consultant each month.
Drive quality metrics and compliance benchmarks consistently.

Job Requirements:

Education

Graduation from a recognized institution (10+2+3 format).
Exceptional candidates at the undergraduate level may be considered with prior approval.

Experience & Skills

Minimum 1 year of work experience in a contact center environment.
Strong aptitude skills, including reasoning, logic, and problem-solving.
Experience in conducting call audits and interaction monitoring.
Ability to analyze trends and recommend corrective actions.
Well-versed in the languages used in the calls being audited.
Strong attention to detail and documentation accuracy.
Proficiency in Microsoft Office applications.

Language & Communication Requirements

Strong verbal and written communication skills.
Ability to deliver structured, constructive feedback professionally.

Other Requirements

This is an onsite role.
Work Mode: Work From Office (WFO).
Location: Kolkata, India

Why Join Fusion CX?

At Fusion CX, quality teams are integral to strengthening compliance, improving customer experience, and driving operational excellence. You will gain exposure to structured audit frameworks, calibration practices, and process improvement initiatives. It is a strong opportunity among Kolkata QA job vacancies for professionals building long-term careers in quality assurance and performance governance.

Apply Now

Refine Your Search

operation analyst jobs in kolkata west bengal

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Quality Analyst – International Telecom Support (WFO, Kolkata)

Registration Analyst

Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)

Consultant - Power Platform

Assistant manager record to report

PD-OTC

MT - AP

Quality Analyst – Outbound Collections – Kolkata, India

M-RTR

Data Eng, Mgmt & Governance Sr Analyst

Quality Analyst For US Healthcare Process

Cerner Ordersets / PowerPlans Analyst

SM-RTR

Client Support Executive

Assistant Manager - RTR

App Automation Eng Associate

Patient Accounting Analyst

Program Manager

Business Analyst/Process Excellence Lead

I want to receive the latest job alerts for operation analyst in kolkata west bengal

Explore jobs in more locations

Job Description:

Job Requirements:

Why Join Fusion CX?

Jobseeker tools

Employer Tools

Browse

Stay Connected