Abids Hyderabad Telangana Customer support coordinator Jobs – 87 Open Jobs Today

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Events Program Manager, (EP)

ADCI HYD 13 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Jira
Microsoft Word
Microsoft Excel
Customer service
Slack
Microsoft Office
Tableau
SQL
Project management
Bachelor's degree
Calendar management
Smartsheet
Data analytics
Organizational skills
Video production
Microsoft Project
Communication skills
Senior leadership

Full job description

DESCRIPTION

Event Productions is a full-service event production organization capable of hosting multi-track seminars, conferences, banquets, expos, large-scale trainings, concerts, and more for groups of 1,500+. From superior audiovisual solutions, event planning and logistics, multimedia and content production, to livestreaming and audience engagement tools — we offer complete production solutions to cater to all types of events.

The Production Coordinator provides customer-centric intake management, calendar, organizational, reporting, and administrative support to the Event Productions team. The primary focus is intake management and calendar logistics for customer events. A successful candidate will step seamlessly into a corporate office environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers and the team.

Responsibilities include:

Daily customer communication, support, and management
Scheduling of booking requests and ongoing meetings management
Maintaining multiple event operations calendars
Managing meetings effectively; providing supporting documentation and aligning stakeholders
Improving efficiencies and working to optimize processes
Coordinating project-related data and reporting
Working on defined projects with straightforward goals
Identifying blockers and facilitating progress
Coordinating with vendors and external agencies
Conducting site visits for event setup
Guiding customers on event setup requirements
Creating and maintaining SOPs
Budgeting for customer events
Coordinates between all stakeholders to set up an offsite or onsite event
Identifying and initiating projects for process improvements and operational efficiency

Key job responsibilities

Manage event support request intake through the SIM tool
Provide daily customer communication, support, and management
Schedule and coordinate booking requests and meetings
Maintain multiple event operations calendars
Manage meetings effectively by providing supporting documentation and aligning stakeholders
Identify efficiencies and work to optimize processes
Coordinate project-related data and reporting
Execute defined projects with straightforward goals
Identify blockers and facilitate progress to keep projects on track
Coordinate with vendors and external agencies
Conduct site visits for event setup and logistics
Guide customers on event setup requirements and best practices
Create and maintain Standard Operating Procedures (SOPs)
Manage budgeting for customer events
Coordinate between all stakeholders to set up offsite and onsite events
Identify and initiate projects for process improvements and operational efficiency

A day in the life
You'll manage the SIM intake queue, triaging new event support requests, responding to customer inquiries, and prioritizing based on upcoming event timelines. You'll keep multiple event operations calendars updated, confirm bookings, and flag scheduling conflicts before they become problems.

A significant part of your day involves working directly with internal customers — business teams planning large-scale all-hands meetings, leadership offsites, or company-wide conferences. You'll walk them through event setup requirements, available production capabilities, and logistics timelines while documenting action items and aligning all stakeholders.

Who You'll Work With

Internal Customers: Business teams, leadership groups, and organizations across the company requesting event production support
Event Productions Team: Producers, AV technicians, event support engineers, and livestream engineers
External Partners: Vendors, venues, agencies, and contractors supporting event execution
Stakeholders: Program managers, executive assistants, finance teams, and facilities coordinators

About the team
Event Productions is a dynamic, customer-obsessed team dedicated to delivering world-class event experiences across the APAC India region. We partner with business teams and leadership to bring their vision to life — whether it's a high-energy all-hands, an executive summit, a multi-track conference, or a large-scale training. Our team combines deep expertise in audiovisual production, multimedia content, livestreaming, and event logistics to deliver seamless end-to-end solutions. We thrive in a fast-paced, collaborative environment where no two days are the same, and we take pride in raising the bar with every event we produce. If you love solving complex logistical puzzles, creating memorable experiences, and working alongside a passionate team that genuinely enjoys what they do — you'll feel right at home here.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
4+ years of organizing events for content creators (e.g. education summits, booths at events) experience
5+ years of project/program management experience

- Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing

Knowledge of current event production technology and best practices
Experience in livestream
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Demonstrated calendar management experience

PREFERRED QUALIFICATIONS

Experience in requirement gathering and ability to write clear and detailed requirement document
Experience with material handling systems (MHS) installation, operation and maintenance
Experience working in an analytical environment with cross-functional teams
Knowledge of Microsoft Office applications including Word and Excel
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
Proficiency in project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project)
Understanding of event technical infrastructure and set up.
3+ years of experience in a corporate environment.
Working knowledge of collaboration platforms (e.g., Slack, Chime, Teams, Zoom)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer support coordinator jobs in abids hyderabad telangana

Events Program Manager, (EP)

Business Advisory Senior Analyst-Messaging

Senior Executive- Sales & Operations

Sales Coordinator

APAC Regional Site Lab Support Senior Scientists

Showroom Coordinator

Project Manager (Compliance Technologies) - Senior Manager

Lobby Ambassador

Associate Manager GES DTS SIAM

Product Manager - AIDLC

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BDE (Business Development Executive)

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Specialist - F&A - R2R 4B

Sr. Specialist - F&A - R2R 4C

Sales Coordinator – Hyderabad (Construction System BU)

Service Delivery Manager - F&A - R2R 4D

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Solution IT Architect

Sr. Engg - Drives HT Startes Electronics

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