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Front Office Associate
The Hosteller Hospitality Pvt. Ltd. —Delhi, Delhi
- ₹13,000 - ₹15,000 a month
- Full-time
- Hospitality
- Management
- English
- Health insurance
- Flexible schedule
Quick apply
3d
Accountant/ Paid Assistant
MRKS AND ASSOCIATES —Delhi, Delhi
- ₹10,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
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8h

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Front Office Associate

The Hosteller Hospitality Pvt. Ltd. -
Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹13,000 - ₹15,000 a month
3 days ago

Benefits

Provident Fund
Health insurance
Flexible schedule
Food provided

Qualifications

Hospitality
Management
Tourism
English
Bachelor's degree
Hospitality Management
Front desk
Diploma
Communication skills
Hotel experience
Time management
Hospitality management
Hotel management

Full job description

JOB DESCRIPTION

Job Title: Front Desk Associate

Duration: Full Time

Department: Operations

Experience: 0 to 1 years in hospitality

Job Brief:

The Front Desk is responsible for overseeing front office operations in a dynamic hotel environment. This role ensures exceptional guest experiences by efficiently managing the daily activities of the front desk team. The ideal candidate will collaborate with other department leaders to maintain the highest standards of service and compliance, fostering a welcoming atmosphere for all guests. Key responsibilities include supervising check-ins and check-outs, handling guest requests and complaints, overseeing financial transactions, and implementing sales programs. Strong leadership, communication, and hospitality skills are essential for success in this role.

Key Responsibilities:

Ensure hassle-free check-in and check-out processes, managing guest registrations and room allocations effectively
Review the night audit draft and conduct daily financial accounting reviews for the front desk and guest service areas
Monitor the reservation system, analyze operating results, and prepare budgets and cost-control systems
Supervise and develop front desk staff, fostering a collaborative work environment with the assistant General Manager, night auditor
Deliver the highest standards of customer experience by handling guest requests, complaints, and escalations professionally
Establish effective communication channels within the front office team and with other departments to ensure seamless operations
Provide ongoing training and support to staff to enhance service delivery and operational efficiency
Develop and implement in-house sales programs at the front desk to drive revenue growth
Ensure adherence to all hotel policies, regulatory compliance, and cleanliness standards in collaboration with the housekeeping team
Maintain and nurture business relationships with regular corporate clients and local community leaders

Qualifications:

Hospitality graduate or Diploma in Hospitality Management
Experience: 0 to 1 years of operational knowledge in hotel management or front desk operations.
Extensive knowledge of hotel operations and front desk management
Outstanding communication, interpersonal, and time-management skills
Willingness to work in various locations across India

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule
Food provided
Health insurance
Provident Fund

Application Question(s):

Do you have a degree or diploma in hospitality or tourism?

Do you have proper documents from your previous organization?
What is your notice period?

Experience:

Hotel management: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

Quick apply

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