At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Service line - Position Title: SAP Service Management Senior Manager, Experience: 13+ Years
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
About Global Delivery Services
Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.
The Opportunity
As a Senior Manager in SAP S/4HANA Service management and Customer Service, you will play a pivotal role in leading and optimising service management processes across the enterprise. Your responsibilities will encompass overseeing the configuration, deployment, and continuous improvement of SAP Service modules, ensuring alignment between technology and business goals to foster organisational growth. This role is best suited for accomplished professionals with over 13 years of experience who excel at guiding high-impact projects, influencing decision-making at the executive level, and fostering collaboration within cross-functional leadership teams.
Your Key Responsibilities
- Provide strategic leadership and direction for the Customer Service module, leveraging core SAP S/4HANA functionalities to enhance organisational efficiency and drive long-term growth.
- Lead the creation of comprehensive functional specifications for critical business projects, ensuring alignment with overall corporate objectives.
- Evaluate and optimise business processes to support successful project delivery and facilitate effective knowledge transfer across the organisation.
Skills and attributes for success
- Extensive expertise in SAP S/4HANA Service and Customer Service modules.
- Comprehensive understanding of service-oriented business processes including in-house repair, field service repair, workshop repair, service contract-based repair, and execution order procedures.
- Advanced knowledge of service quotations, service contracts, service orders, service order confirmation, maintenance service orders, and recurring services.
- Demonstrated experience as a Lead in at least one SAP S/4HANA Service implementation project.
- Strong proficiency in cross-topic integration with FICO, SD, MM, PM, CATS, and related modules.
- Proven ability to troubleshoot and resolve issues pertaining to service management systems.
- Exceptional communication skills, enabling effective interaction with both technical and business stakeholders.
- Capacity to manage and engage business stakeholders with professionalism.
- Deep configuration expertise in SAP S/4HANA Service.
- Experience in mapping and documenting business processes to facilitate strategic decision-making and operational improvements.
- Strategic insight into integration with Customer Service processes, including repair sales and warranty management, to enhance customer satisfaction and service delivery.
- Basic proficiency in ABAP, including experience with function modules and ABAP debugging, supporting effective technical management.
- Proficient in engaging stakeholders for requirements gathering and preparing unit test case documentation, ensuring high-quality project outcomes.
- Relevant industry domain experience is crucial for providing strategic direction and contextual leadership.
- Exceptional verbal and written communication abilities, essential for influencing stakeholders and presenting at the executive level.
- Experience managing global projects, bringing an international perspective and strategic vision to the role.
- Ability to lead and facilitate both functional and technical discussions, driving consensus and strategic outcomes.
- Strong interpersonal skills, with the capacity to operate independently and provide leadership with minimal supervision.
- Ability to oversee and direct engagements across the entire project lifecycle, ensuring delivery of strategic objectives.
- Experienced in partnering closely with Solution and Project Teams to ensure seamless transition and implementation of new solutions, contributing to both local and global development initiatives.
- Collaborative team leader with a creative problem-solving approach, fostering innovation within cross-functional teams.
- Exhibits strong initiative and creativity in managing work assignments, driving continuous improvement and strategic growth.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.
“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
