Wipro Jobs

SERVICE DESK ANALYST L1(CONTRACT)
Wipro Limited —Mysuru, Karnataka
- Software troubleshooting
1h
First Line Manager (FLM) L2
Wipro Limited —Mundra, Gujarat
Process Associate
Wipro Limited —Kolkata, West Bengal
- Night shift
- Customer service
- English
- Bachelor's degree
1h
DOMAIN CONSULTANT L1
Wipro Limited —Guntur, Andhra Pradesh
- Banking
2d
Windows Server Admin
Wipro Limited —Hyderabad, Telangana
- Windows
DEVOPS LEAD L1
Wipro Limited —Hyderabad, Telangana
- DevOps
- Team management
1h
Oracle Fusion HCM Techno-Functional (Core HR)
Wipro Limited —Newara, Uttar Pradesh
- ₹1,00,000 - ₹1,85,000 a year
- Remote
- Oracle
- Software troubleshooting
- Communication skills
- Health insurance
- Paid time off
2d
CYBER SECURITY ANALYST L4
Wipro Limited —Bengaluru, Karnataka
- Rotational shift
1h
Apps DBA + OIC Admin
Wipro Limited —Chennai, Tamil Nadu
- Oracle
India Leader, Blackstone
Wipro Limited —Bengaluru, Karnataka
- Financial services
- Leadership
7h
DEVELOPER L3(CONTRACT)
Wipro Limited —Hyderabad, Telangana
- Software troubleshooting
- SDLC
1h
DEVELOPER L3
Wipro Limited —Hyderabad, Telangana
- Software troubleshooting
- SDLC
1h
AWS Network Architect
Wipro Limited —Chennai, Tamil Nadu
- AWS
- Computer networking
Java API- RESTful Web Services
Wipro Limited —Bengaluru, Karnataka
- Azure
- Oracle
- Software troubleshooting
1h
CTO - Technology Architect
Wipro Limited —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Project management
1h
BUSINESS INSIGHTS ARCHITECT L2
Wipro Limited —Hyderabad, Telangana
Robotics Lead
Wipro Limited —Bengaluru, Karnataka
- Doctoral degree
- Master's degree
- AI
1d
AUTOMATION ENGINEER L3(CONTRACT)
Wipro Limited —Pune, Maharashtra
- Analysis skills
- Continuous improvement
- Scripting
1h
Snowflake Admin
Wipro Limited —Bengaluru, Karnataka
1d
Senior Delivery Manager
Wipro Limited —Ahmedabad, Gujarat
- Azure
- PMP
- AWS

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SERVICE DESK ANALYST L1(CONTRACT)

Wipro Limited -
Mysuru, Karnataka

Apply Now

Job details

1 hour ago

Qualifications

Software troubleshooting

Full job description

Job Description

Job Title: SERVICE DESK ANALYST L1(CONTRACT)

City: Mysore

State/Province: Karnataka

Posting Start Date: 6/3/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproÃ¢ÂÂs Service Desk objectives

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1. Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS & resolution log management on queries raised

a. Record events and problems and their resolution in logs

b. Follow-up and update customer status and information

c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

d. Identify and suggest improvements on processes, procedures etc

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Deliver

Performance Parameter

Measure

Service Desk Delivery

Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience

Personal

Attendance

͏

Mandatory Skills: TIS Service Desk .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

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