The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant Managed Service or equivalent
Design and engineer next-generation commerce experiences on Google Cloud, combining Universal Commerce Platform building blocks with emerging agentic commerce patterns — AI agents that browse catalogs, negotiate, decide, and transact on behalf of consumers and businesses. The role sits at the intersection of GCP, headless commerce, and Vertex AI / Gemini-based agent stacks, supporting DF&O AM&C client engagements end to end from architecture through Operate.
Work you’ll do:
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Architect commerce solutions on GCP across catalog, cart, checkout, fulfillment, and post-purchase domains.
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Implement agentic commerce capabilities: agent orchestration, tool use, MCP / A2A integrations, and conversational shopping flows.
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Build and integrate APIs and microservices across commerce engines (commercetools, Shopify, SAP CC, or Google's Universal Commerce stack) and Google's commerce AI services — Vertex AI Search for Commerce, Recommendations AI, Discovery AI.
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Design event-driven architectures using Pub/Sub, Eventarc, Cloud Functions, and Cloud Run.
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Integrate with Google's data and merchant ecosystem (Merchant Center, Shopping APIs, Product Studio).
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Partner with experience in design, frontend, and martech teams on agent-driven customer journeys and personalization.
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Contribute to Operate runbooks, observability standards, and AI agent guardrails for production deployments.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills
- 3 - 6 years building production solutions on Google Cloud Platform.
- Hands-on with core GCP services: Cloud Run, Cloud Functions, Pub/Sub, BigQuery, Firestore, Spanner, Apigee.
- Experience with one or more commerce platforms (commerce tools, SAP Commerce Cloud, Shopify, BigCommerce, or Google's Universal Commerce stack).
- Working knowledge of agentic AI patterns: LLM orchestration, function calling, tool use, retrieval, MCP and A2A protocols.
- Strong API design (REST, GraphQL) and proficiency in Python, Node.js, or Java.
- Familiarity with Vertex AI, Gemini, and Agent Builder / Conversational Agents.
- GCP Professional Cloud Developer or Cloud Architect certification preferred.
Preferred Skills:
- Prior delivery experience on Vertex AI Search for Commerce or Recommendations AI.
- Exposure to retail, CPG, travel, hospitality, or financial services commerce.
- Experience with payment orchestration (Stripe, Adyen, Braintree).
- Familiarity with composable commerce and MACH architecture principles.
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
