Ernakulam Kerala Technical manager Jobs – 121 Open Jobs Today

Team Lead & SLA Manager
Xpandretail —Kadavanthara, Kochi, Kerala
- ₹45,000 - ₹65,000 a month
- Full-time
- Management
- English
- Bachelor's degree
- Work from home
Quick apply
3h
Senior Web Developer
Lime Tea —Kaloor, Kochi, Kerala
- ₹18,000 - ₹40,000 a month
- Full-time
- Analysis skills
- JavaScript
- APIs
Quick apply
Software Engineer (React +Laravel)
iLeaf Solutions Pvt Ltd. —Kochi, Kerala
- ₹40,000 - ₹80,000 a month
- Full-time
- Software troubleshooting
- Databases
- JavaScript
Quick apply
Team Building & CoE Leadership
Cabot —Kochi, Kerala
- Full-time
- Azure
- DevOps
- Databases
Senior Manager, Accounting Services
Conduent Business Services India LLP —Kochi, Kerala
- Email
- Communication skills
Senior Product Owner
Prevalent AI —Kakkanad, Kochi, Kerala
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Project Manager
CONSYST Technologies(India) —Kochi, Kerala
- Master's degree
- Programmable logic controllers
- Project management
Project Manager (HRMS Development)
Emsyne —Kochi, Kerala
- Project management
- Agile
19h
Senior JAVA Developer
Portrave Solutions —Kochi, Kerala
- ₹49,00,000 a year
- Hybrid work
- Computer science
- English
- Java
- Work from home
TD And E-TD-Businessanalyst-Manager
EY —Kochi, Kerala
- ERP systems
- Master's degree
- Bachelor's degree
1d
Senior Magento Developer
Techversant Infotech —Kochi, Kerala
- Full-time
- JavaScript
- APIs
- Communication skills
IT Project Manager (Client Requirement, Onsite - Princeton, NJ)
Millennium Consultants —Kakkanad, Kochi, Kerala
- Azure
- Computer Science
- PMP
Project Manager
Sioniq —Kochi, Kerala
- Azure
- Computer Science
- DevOps
Quick apply
Full Stack Developer (Next.js & Node.js)
PUEBLO SHADES PVT. LTD —Infopark-Kochi, Kochi, Kerala
- ₹32,000 - ₹40,000 a month
- Full-time
- Databases
- JavaScript
- APIs
Quick apply
Project Manager / Scrum Master
Experion Technologies —Kochi, Kerala
- Sales
- Analysis skills
- Project management
Senior Software Engineer (Full Stack – JAVA & React)
Portrave Solutions —Kochi, Kerala
- ₹45,00,000 a year
- Hybrid work
- Computer science
- English
- Java
- Work from home
Lead Software Engineer .Netcore
EINSATZ Technologies —Kochi, Kerala
- Up to ₹18,00,000 a year
- Computer Science
- English
- Master's degree
Quick apply
PHP Developer
Active Fitness Store —Kochi, Kerala
- ₹25,000 - ₹45,000 a month
- Full-time
- Software troubleshooting
- Databases
- Analysis skills
- Health insurance
- Flexible schedule
Quick apply
Senior Technical Lead / Architect
Techversant Infotech —Kochi, Kerala
- Full-time
- Azure
- DevOps
- Java
14d
VSC Python Develper
IBS Software —Ernakulam District, Kerala
- SQL
- AWS
- APIs
- Health insurance

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Team Lead & SLA Manager

Xpandretail
Kadavanthara, Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹45,000 - ₹65,000 a month
3 hours ago

Benefits

Work from home

Qualifications

Jira
ITIL Certification
Management
Internet of things
LAN
English
Technical support
Bachelor's degree
ITIL
Computer networking
ServiceNow
Leadership
Communication skills
VPN

Full job description

Role Overview

Xpandretail is seeking a highly skilled Team Lead & SLA Manager to lead service delivery, ensure SLA compliance, and manage client-facing support operations. This role is critical to maintaining high-quality service standards for enterprise retail customers using Xpandretail’s analytics and device-driven solutions.

The ideal candidate will have strong experience in IT operations, networking fundamentals, SLA management, ticketing systems, and client communication, with the ability to lead support teams and engage confidently with senior client stakeholders.

Key Responsibilities

Service Delivery & SLA Management

Own and manage end-to-end SLA compliance across all customer support and service operations.

Define, monitor, and report on SLA/KPI metrics such as response time, resolution time, uptime, incident trends, and service quality.

Ensure proactive identification of SLA risks and drive corrective and preventive actions.

Prepare and present SLA reports, service reviews, and RCA documents to internal leadership and clients.

Team Leadership & Operations

Lead, mentor, and manage the support and operations team, ensuring high performance and accountability.

Allocate workloads, manage shifts, and ensure adequate coverage for business-critical support hours.

Conduct regular performance reviews, coaching sessions, and skill development plans.

Enforce standard operating procedures (SOPs), escalation matrices, and incident management workflows.

Client Management & Communication

Act as the primary escalation and communication point for key enterprise clients.

Handle client meetings, service reviews, and incident discussions with clear, confident, and professional English communication.

Translate technical issues into business-friendly explanations for client stakeholders.

Build long-term client trust through transparent communication and consistent service quality.

Technical Oversight (IT, Network & Industry Knowledge)

Possess strong working knowledge of:

IT infrastructure, cloud-based platforms, and application support

Networking concepts (LAN/WAN, firewalls, VPNs, routing basics)

Device-based / IoT / retail analytics environments (cameras, sensors, edge devices)

Support root cause analysis across application, device, network, and cloud layers.

Collaborate with engineering, product, and vendor teams for issue resolution and platform improvements.

Ticketing Systems & Process Management

Own and optimize ticketing systems (e.g., Jira, Zoho desk, ServiceNow, Zendesk, or similar).

Ensure accurate ticket categorization, prioritization, documentation, and closure.

Drive adherence to ITIL-aligned processes including incident, problem, and change management.

Maintain audit-ready documentation for SLAs, incidents, and customer commitments.

Key Performance Indicators

SLA adherence ≥ 98%

Mean Time to Resolution (MTTR) within agreed targets

Reduction in repeat incidents

Customer satisfaction (CSAT) ≥ 4.5/5

On-time service review reports

Zero major SLA breaches per quarter

Required Skills & Experience

Mandatory

4–5 years of experience in IT operations, technical support, or service delivery roles

Minimum 2–3 years in a Team Lead, Service Manager, or SLA-focused role

Strong experience managing SLAs, KPIs, and customer-facing service metrics

Hands-on experience with ticketing systems and support workflows

Excellent understanding of IT systems, networking fundamentals, and cloud environments

Exceptional English communication skills (verbal and written) for client interactions and documentation

Preferred / Advantage

Experience in retail technology, analytics platforms, IoT, or device-based solutions

ITIL Foundation or Service Management certifications

Experience managing global or enterprise customers

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

Work from home

Ability to commute/relocate:

Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

SLA Management: 4 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

technical manager jobs in ernakulam kerala

Team Lead & SLA Manager

Senior Web Developer

Software Engineer (React +Laravel)

Team Building & CoE Leadership

Senior Manager, Accounting Services

Senior Product Owner

Project Manager

Project Manager (HRMS Development)

Senior JAVA Developer

TD And E-TD-Businessanalyst-Manager

Senior Magento Developer

IT Project Manager (Client Requirement, Onsite - Princeton, NJ)

Project Manager

Full Stack Developer (Next.js & Node.js)

Project Manager / Scrum Master

Senior Software Engineer (Full Stack – JAVA & React)

Lead Software Engineer .Netcore

PHP Developer

Senior Technical Lead / Architect

VSC Python Develper

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