Wipro Jobs

ADMINISTRATOR L1(CONTRACT)
Wipro Limited —Gandhinagar, Gujarat
LEAD ADMINISTRATOR L1
Wipro Limited —Madina, Haryana
10d
FIRST LINE MANAGER (FLM) L1
Wipro Limited —Pune, Maharashtra
2d
RELEASE TRAIN ENGINEER
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
ASSET AND CONFIGURATION MANAGER L1
Wipro Limited —Chennai, Tamil Nadu
- Software troubleshooting
- Presentation skills
- Software development
9d
ENTERPRISE ARCHITECT L0
Wipro Limited —Chennai, Tamil Nadu
Deputy Manager
Wipro Limited —Gurugram, Haryana
9d
Datastage Developer
Wipro Limited —Hyderabad, Telangana
- Software troubleshooting
- SDLC
5d
DATA ARCHITECT
Wipro Limited —Bengaluru, Karnataka
ADMINISTRATOR L3(CONTRACT)
Wipro Limited —Bengaluru, Karnataka
- Azure
- Windows
- Java
TECHNICAL LEAD L1(CONTRACT)
Wipro Limited —Jaipur, Rajasthan
- Salesforce
Infra Cloud Solution Architect
Wipro Limited —Bengaluru, Karnataka
6d
Robotics Lead
Wipro Limited —Bengaluru, Karnataka
- Doctoral degree
- Master's degree
- AI
1d
Microsoft Information Protection(MIP)
Wipro Limited —Bengaluru, Karnataka
- Rotational shift
AUTOMATION ENGINEER L3(CONTRACT)
Wipro Limited —Pune, Maharashtra
- Analysis skills
- Continuous improvement
- Scripting
5h
Cloud Azure Architect
Wipro Limited —Chennai, Tamil Nadu
- Azure
- Python
INFRASTRUCTURE DOMAIN ARCHITECT L2
Wipro Limited —Pune, Maharashtra
- Communication skills
Snowflake Admin
Wipro Limited —Bengaluru, Karnataka
1d
TECHNO FUNCTIONAL CONSULTANT L1
Wipro Limited —Bengaluru, Karnataka
- APIs
PERFORMANCE ARCHITECT
Wipro Limited —Delhi
- DevOps
- Java
- SQL

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ADMINISTRATOR L1(CONTRACT)

Wipro Limited -
Gandhinagar, Gujarat

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Job details

Qualifications

Desktop support

Full job description

Job Description

Job Title: ADMINISTRATOR L1(CONTRACT)

City: Gandhi Nagar

State/Province: Gujarat

Posting Start Date: 3/18/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage clientÃ¢ÂÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAÃ¢ÂÂs ensuring client satisfaction

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Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientÃ¢ÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentÃ¢ÂÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

Performance Parameter

Measure

100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

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Mandatory Skills: Desktop Support .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

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ADMINISTRATOR L1(CONTRACT)

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