EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a strategic Account Manager - Life Sciences to drive client success, growth and satisfaction across key accounts, with a strong emphasis on Pharma, Biotech and MedTech clients. Acting as a trusted advisor and engagement architect, you will partner with clients, internal teams and senior leadership to shape account strategies, oversee delivery excellence and ensure long-term business growth. This role demands a strong blend of business acumen, delivery oversight, domain expertise in Life Sciences and leadership — ideal for a results-driven professional who thrives at the intersection of technology, business and customer experience.
Responsibilities
-
Act as the primary Account Manager, collaborating closely with clients, internal teams, BU Heads and Sales Leads
-
Align with senior Account Management leadership to co-develop and execute account plans for growth, delivery excellence and client satisfaction
-
Serve as the engagement architect, defining account strategies and positioning EPAM for success across the Life Sciences value chain (R&D, Clinical, Regulatory, Commercial and Patient Engagement)
-
Build and nurture trusted relationships with senior-level client stakeholders and internal executives
-
Support clients as a product owner, helping shape product vision, roadmaps and compelling customer value propositions
-
Drive revenue growth across assigned accounts and support company financial objectives by achieving revenue and profit targets
-
Expand EPAM's footprint within Life Sciences accounts, driving opportunities across digital transformation, data & analytics, clinical platforms, regulatory systems and commercial solutions
-
Lead sales/pre-sales activities including opportunity assessments, RFP responses, proposal creation and client presentations
-
Demonstrate services through in-person or virtual client sessions and maintain a monthly pipeline, tracking progress and reporting key metrics to leadership
-
Partner with program/project management to ensure successful delivery through an integrated delivery model
-
Shape and scope engagement models, pricing and delivery strategies aligned to Life Sciences compliance and regulatory requirements
-
Ensure smooth transitions from sales to delivery, maintaining accountability for client outcomes and satisfaction
-
Monitor performance metrics across large-scale accounts and ensure alignment with business goals
-
Stay abreast of market trends, emerging technologies and industry challenges across Life Sciences such as digital health, real-world evidence and pharmacovigilance
-
Serve as an expert consultant guiding business transformation, product strategy and innovation initiatives for Life Sciences clients
Requirements
-
18+ years of experience in account management with large enterprise accounts
-
Proven record of achieving and exceeding sales and revenue goals
-
Expertise in the Pharma, Biotech and MedTech ecosystem including clinical trials, regulatory compliance and pharmacovigilance
-
Knowledge of commercial operations and patient-centric solutions
-
Understanding of technology platforms, digital transformation and IT services within Life Sciences and healthcare ecosystems
-
Capability to operate at both strategic and tactical levels to deliver client and business success
-
Skills in team leadership, performance management and cross-functional collaboration
-
Proficiency in presentation, negotiation and relationship-building with senior stakeholders
-
Competency in problem-solving, critical thinking and solution design
We offer
-
Opportunity to work on technical challenges that may impact across geographies
-
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
-
Opportunity to share your ideas on international platforms
-
Sponsored Tech Talks & Hackathons
-
Unlimited access to LinkedIn learning solutions
-
Possibility to relocate to any EPAM office for short and long-term projects
-
Focused individual development
-
Benefit package:
-
Health benefits
-
Retirement benefits
-
Paid time off
-
Flexible benefits
-
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
