hr manager call center Jobs – 119 Open Jobs Today

Operations Manager I
Concentrix —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
Account Manager - GCC, GCC, AWS India
AWS India - Delhi —Gurugram, Haryana
- Full-time
- Sales
- Master's degree
- AWS
Workforce Services Senior Manager
Accenture —Gurugram, Haryana
- Full-time
- Negotiation
Facilities Manager
JLL —Gurugram, Haryana
- Weekend availability
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Health insurance
- Life insurance
11d
Project Manager - Procurement
Carrier —Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Head of HR
Aspire Lifestyles —Gurugram, Haryana
- English
- Travel
- Human resources
Specialist Assistant Manager-Global Assurance-Gurgaon
Deloitte —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
22h
Inside Sales Assoc Manager
Accenture —Gurugram, Haryana
- Full-time
- CRM software
- Management
- Sales
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
QA cum Trainer
EAZY ERP —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Training & development
- Phone etiquette
Cloud AWS Engineer, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Azure
- DevOps
- AWS
Career Counselor
Edubridge Learning Pvt. ltd —Gurugram, Haryana
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
2d
Cross Technology Service Delivery Field Support Engineer (L1)
NTT Ltd —Gurugram, Haryana
- Full-time
- Oracle
- Bachelor's degree
Bankruptcy Analyst - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
Senior Manager-EP-Client Servicing|International|09092025
Majorel India —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Associate, Security Operations Center - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Rotational shift
- Computer science
- Bachelor's degree
Sales Manager (Enterprise)
Black Box —Gurugram, Haryana
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
Success Manager (Digital)
Sprinklr —Gurugram, Haryana
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Paid time off
Senior Specialist, Product Management
Mastercard —Gurugram, Haryana
- Full-time
- Project management
- Product management
- Communication skills
1d
Backend Service Coordinator
Vishwas Multitech Service Pvt ltd —Gurgaon H.O, Gurugram, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply

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Operations Manager I

Concentrix -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Call center
Bachelor's degree
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
Attend business reviews with the client
Handle a team of team leaders

Candidate Profile

Associate’s degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
Call center experience preferred
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demand
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

Educational Qualification : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

manager call center jobs in hr

Operations Manager I

Account Manager - GCC, GCC, AWS India

Workforce Services Senior Manager

Facilities Manager

Project Manager - Procurement

Head of HR

Specialist Assistant Manager-Global Assurance-Gurgaon

Inside Sales Assoc Manager

Associate- Customer Service (COE)

QA cum Trainer

Cloud AWS Engineer, GESS - Global Capability Center

Career Counselor

Cross Technology Service Delivery Field Support Engineer (L1)

Bankruptcy Analyst - Global Capability Center

Senior Manager-EP-Client Servicing|International|09092025

Associate, Security Operations Center - Global Capability Center

Sales Manager (Enterprise)

Success Manager (Digital)

Senior Specialist, Product Management

Backend Service Coordinator

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