bengaluru karnataka tier 1 customer support engineer, mac & linux india Jobs – 97 Open Jobs Today

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Technical Support Engineer - Tier 1

ContactPoint360
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Jira
TCP
System administration
Azure
Computer Science
English
Technical support
PRTG
Bash (Unix shell)
Change management
Firewall
AWS
Bachelor's degree
ITIL
Virtualization
Scripting
Solarwinds
ServiceNow
VMWare
SSH
Linux
TCP/IP
PowerShell
German

Full job description

Job description:

Technical Support Engineer I

We are looking for a Technical Support Engineer I to join our Global Technical Support team.

In this role, you will be the first point of contact for our customers, primarily IT professionals, helping them get quick answers, troubleshoot issues, and make the most of our PRTG monitoring solutions.

You will focus on 1st-level support, resolving common technical questions and working closely with senior engineers on more complex cases.

YOUR TASKS

Provide 1st-level technical support to our international customers via ticket system, chat, and phone
Troubleshoot and resolve common product and configuration issues related to PRTG
Gather relevant information (logs, screenshots, system details) to support issue resolution
Escalate more complex issues to 2nd-level support with clear documentation and context
Assist customers with setup, configuration, and general product usage
Collaborate with global support teams across EMEA, Americas, and APAC
Contribute to knowledge base articles and documentation to improve self-service support
Deliver a high-quality customer experience by communicating clearly and empathetically

YOUR PROFILE

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
3+ years of experience in technical support, IT operations, or system administration
Experience working in a ticket-based support environment (e.g., Freshdesk, Zendesk, ServiceNow, Jira, etc.)
Basic understanding of networking concepts and protocols (e.g., SNMP, WMI, SSH, TCP/IP)
Familiarity with Windows/Linux environments and general IT infrastructure
Strong problem-solving skills and a structured approach to troubleshooting
Customer-focused mindset with the ability to communicate technical topics clearly
Fluent in English; German is a plus
Interest in monitoring, networking, and learning new technologies

NICE TO HAVE

Experience supporting monitoring, observability, or infrastructure tools (e.g., PRTG, Nagios, Zabbix, SolarWinds)
Familiarity with virtualization and cloud environments (e.g., VMware, AWS, Azure, GCP)
Exposure to network devices and systems (e.g., Cisco, firewalls, switches, storage systems like NetApp)
Basic scripting or automation skills (e.g., PowerShell, Bash)
Experience using and contributing to knowledge bases or self-service documentation
Understanding of ITIL principles or support best practices (incident, problem, change management)
Experience working with log files, system diagnostics, and basic troubleshooting tools
Comfort working in a global support model with distributed teams and time zone collaboration
Exposure to chat-based or real-time support channels in addition to ticketing systems

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.

From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home

Apply Now

Refine Your Search

tier 1 customer support engineer, mac & linux india jobs in bengaluru karnataka

Technical Support Engineer - Tier 1

Technical Support Engineer - PAB

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Principal Software Engineer - Embedded (RIS)

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