DHL Industrial Projects: DHL Industrial Projects (IP) is part of DHL Global Forwarding (DGF) Integrated Solutions and is a global project logistics specialist delivering integrated heavy lift and project cargo solutions across a wide range of sectors.
With over 750 multimodal project logistics professionals across 50 countries, we engineer and execute complex transport solutions, from single OOG shipments to large scale capital projects, managing the full lifecycle from origin pick up to final site delivery.
Backed by the strength of the wider DHL Global Forwarding organization, we combine technical expertise, global reach, and a culture of Safety Excellence to deliver reliable and innovative transport solutions worldwide.
Job Purpose
To drive growth and profitability of Industrial Projects by developing and managing corporate customer relationships, delivering tailored solutions, and ensuring effective account management and service excellence.
Principal Accountabilities
Operational Execution & Coordination:
- Manage end-to-end shipment execution, including planning, coordination, and delivery
- Ensure timely booking of shipments with carriers and vendors in line with project requirements
- Monitor cargo movement and ensure adherence to agreed timelines and milestones
- Coordinate with internal teams, vendors, and overseas offices for smooth operations
Customer Service Management:
- Act as the primary point of contact for customers for operational updates and queries
- Provide proactive communication on shipment status, delays, and issue resolution
- Ensure high levels of customer satisfaction through consistent service delivery
- Address and resolve customer concerns in a timely and professional manner
Documentation and Compliance:
- Ensure accuracy and completeness of all shipping and operational documents
- Maintain proper shipment records in line with internal and regulatory requirements
- Adhere to compliance standards, SOPs, and customer-specific instructions
- Ensure timely system updates and documentation control
Billing and Financial Control:
- Ensure accurate and timely invoicing in CW1 and E-billing systems
- Validate vendor invoices against agreed rates and services
- Coordinate with finance teams for timely processing of payments
- Support cost control and profitability by monitoring operational expenses
Stakeholder Management:
- Collaborate with internal departments such as pricing, finance, and commercial teams
- Work closely with overseas network offices and agents for coordination and updates
- Maintain strong relationships with vendors and service providers
- Align operational activities with customer and business expectations
Performance Monitoring and Reporting:
- Track operational KPIs including shipment timelines, billing accuracy, and service quality
- Prepare regular reports on shipment status, performance, and exceptions
- Identify areas for improvement and implement corrective actions
- Ensure performance aligns with business targets and service standards
Process Improvement and Team Support:
- Identify opportunities to improve operational efficiency and customer experience
- Support implementation of best practices and standardized processes
- Guide and support team members in handling complex shipments
- Contribute to building a high-performance, service-oriented culture
Experience and Skills
- Bachelor’s or Master’s degree in Business, Logistics, Engineering, or related field
- 6-7 years of experience in customer service experience in the freight forwarding and logistics industry especially in Heavy lifts and Projects.
- Proven hands-on experience in handling specialized cargo, including: Break Bulk,Heavy Lifts, Over-Dimensional Cargo (ODC)
- Experience working with EPC (Engineering, Procurement & Construction) customers and managing project-based logistics requirements.
- Experience engaging with sector-specific customer segments such as: Industrial & Engineering Companies (IEC), Mining, Data Centers and Semiconductor (Semi-Con)
- Demonstrated experience supporting both operational execution and customer/business requirements within the above cargo types and sectors is essential.
- Strong understanding of shipment execution, documentation, and compliance processes.
- Proficiency in logistics systems (e.g., CW1) and MS Office tools.
- Strong customer focus and service orientation.
- Ability to manage multiple shipments and priorities in a dynamic environment.
- Strong problem-solving and decision-making skills.
- Excellent interpersonal and communication skills
- Ability to collaborate with internal and external stakeholders
- Planning & Organizing, Attention to Detail, and Execution Excellence.
- Stakeholder Management, Communication, and Coordination.
- Ownership mindset and ability to work independently.
Commitment to quality and continuous improvement
-
Your Benefits
- Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
- Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
- Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
- Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
- Other benefits: a competitive compensation package, annual leave, flexible working hours, hybrid home‑office options, company accessories, and additional benefits in line with Region/ Country‑specific policies.
YOUR FUTURE, DELIVERED: Just click on “Apply”! We are looking forward to your application.
Are you curious to learn more about us?
Our official website: (DHL Industrial Projects - DHL Global Forwarding)
Check out our business updates and culture: LinkedIn/ Instagram / Facebook & X
