telangana desktop support technician Jobs – 121 Open Jobs Today

Product Support Analyst, Senior (Technical)
Infor —Hyderabad, Telangana
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Nord Anglia Education —Hyderabad, Telangana
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vagarious solutions pvt.ltd —Hyderabad, Telangana
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Technical Associate Consultant (Admin Support) – Oracle Retail MFCS
Aspire Systems —Hyderabad, Telangana
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Technical Support Engineer, Senior 1
Progress —Hyderabad, Telangana
- Full-time
- Azure
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- Customer service
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GENIUS INFOTECH —Hyderabad, Telangana
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IT Infrastructure & Systems Administrator
CYGNI —Telangana
- Full-time
- Computer Science
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13d
Technical Support
VLS Bestsoft —Hyderabad, Telangana
Pelican Services Technical Support
Pelican Services —Hyderabad, Telangana
Junior System & Server Administrator
Swayam Group —Hyderabad, Telangana
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HCM - Help Desk
BirlaSoft —Hyderabad, Telangana
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CloudFoundation —Hyderabad, Telangana
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A1 Conveyors —Hyderabad, Telangana
- Up to ₹15,000 a month
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- Master's degree
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IT Support Engineer
Cyara —Hyderabad, Telangana
- Rotational shift
- Computer Science
- Software troubleshooting
- Customer service
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LN Product Support Analyst, Senior (Technical)
Infor —Hyderabad, Telangana
- Night shift
- Software troubleshooting
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- ERP systems
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
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- B.Sc
Senior End-User Support Engineer - Global IT & Security
BLAIZE —Hyderabad, Telangana
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Manager, Technical Support
Hyland Software —Hyderabad, Telangana
- Microsoft Powerpoint
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Principal System Administrator ( Salesforce Service Cloud)
Model N —Hyderabad, Telangana
- Full-time
- Salesforce
- System design
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Product Support Analyst, Senior (Technical)

Infor -
Hyderabad, Telangana

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Job details

Full-time
4 days ago

Qualifications

ITIL Certification
Software troubleshooting
XML
Customer service
Enterprise Software
ERP systems
SQL
Bachelor's degree
Scripting
APIs
SaaS

Full job description

Description

Infor are looking for a Senior Product Support Analyst to join our growing global support team. This role is ideal for a proactive problem solver with deep functional and technical understanding of enterprise software systems. As a trusted advisor to our customers, you'll take ownership of complex support cases, work closely with cross-functional teams, and contribute to continuous service improvements. You’ll be supporting a dynamic portfolio of Infor products, acting as a critical liaison between our clients and internal product, engineering, and services teams.

A Typical Day in the Life Includes:

Be a subject matter expert on assigned Infor applications and modules.
Analyze, diagnose, and resolve complex product issues in a timely and efficient manner.
Be the primary point of escalation for critical incidents.
Collaborate with product management and engineering to prioritize defect resolutions and product enhancements.
Mentor and guide junior analysts to develop technical and customer service skills.
Document solutions and best practices in the knowledge base to drive case deflection and customer empowerment.
Partner with customers to ensure a positive support experience, owning cases from inception through resolution.
Contribute to proactive support initiatives and root cause analysis to reduce case volume and improve product quality.

Basic Qualifications:

Experience in enterprise software support, consulting, or related field.
Experience troubleshooting across application, database, and integration layers.
Experience with ERP, HCM, LN Logistics, or industry-specific software is preferred.
Experience with SQL and familiarity with APIs, XML, and scripting languages is a plus.
Customer engagement experience.
Experience working in a fast-paced, global environment with cross-functional teams.
Requires 5 to 6 years of relevant experience with ERP LN applications, preferably Infor

Preferred Qualifications:

BE/BTech
Experience in ERP LN
Experience supporting SaaS/cloud-based solutions in ERP
ITIL certification or background in service management processes.
Open to work in Any Shift ( Including Night Shift)

About Infor

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

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Description

A Typical Day in the Life Includes:

Basic Qualifications:

Preferred Qualifications:

About Infor

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