bengaluru karnataka remote desktop support Jobs – 128 Open Jobs Today

Remote Engineer
NTT DATA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Technology Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
1d
IT Support Engineer - 5 years
Cerulean Information Technology Private Limited —Koramangala, Bengaluru, Karnataka
- Email
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
6d
End User Support
NEC Software Solutions (India) —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
10d
Senior Full-Stack Developer (Remote - India)
Ovation Law Firm —Bengaluru, Karnataka
- Full-time
- Remote
- Salesforce
- Databases
- JavaScript
- Paid time off
Quick apply
1d
Service Desk Analyst
iManage —Bengaluru, Karnataka
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Paid time off
- Flexible schedule
Quick apply
RRN00016822 - Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Support Engineer
Apna —Bengaluru, Karnataka
- Google Suite
- Software troubleshooting
- Windows
Quick apply
Support Admin - Global Helpdesk (Rotational Shift)
Guidewire Software —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Flexible schedule
RRN00017022 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017023 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017013 Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017019 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017015 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017018 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017017 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00016474 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Services Specialist - Technical Support
Baker Hughes —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
10d
Server Engineer (Senior / Junior)
TELUS Digital —Bengaluru, Karnataka
- Rotational shift
- Azure
- English
- Windows

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Remote Engineer

NTT DATA -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

TCP
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
DHCP
Analysis skills
Bachelor's degree
CompTIA Network+
Remote access software
Computer networking
DNS
TCP/IP
Network monitoring
Help desk
Mobile devices
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Service Delivery Client Engineering - Remote Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.

This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

Key responsibilities:

Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis.
Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.
Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required.
Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.
Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.
Adheres to IT service management processes and standards, including incident, problem, and change management procedures.

To thrive in this role, you need to have:

Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.
Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.
Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
Displays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.
Good customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.
Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.
Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.

Academic qualifications and certifications:

Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred.
Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.

Required experience:

Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

remote desktop support jobs in bengaluru karnataka

Remote Engineer

Technology Support Engineer

IT Support Engineer - 5 years

End User Support

Senior Full-Stack Developer (Remote - India)

Service Desk Analyst

RRN00016822 - Application Tech Support Practitioner Copy 01

Support Engineer

Support Admin - Global Helpdesk (Rotational Shift)

RRN00017022 - Service Desk Associate

RRN00017023 - Service Desk Associate

RRN00017016 - Service Desk Associate

RRN00017013 Service Desk Associate

RRN00017019 - Service Desk Associate

RRN00017015 - Service Desk Associate

RRN00017018 - Service Desk Associate

RRN00017017 - Service Desk Associate

RRN00016474 - Service Desk Associate

Services Specialist - Technical Support

Server Engineer (Senior / Junior)

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