Kolkata West Bengal Technical support analyst Jobs – 73 Open Jobs Today

Business Analyst
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Equity Research Analyst
PEOPLE POWER —Kolkata, West Bengal
- ₹25,000 - ₹40,000 a month
- Full-time
- Research
- Analysis skills
- Financial services
Quick apply
11d
Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- English
- Analysis skills
Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Infra Tech Support Practitioner
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Software troubleshooting
Senior Business Analyst
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Analyst
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Databases
- SQL
22h
Senior Compliance Analyst, Security GRC
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Microsoft Excel
- SQL
- Project management
10d
Associate Analyst - TAX - AMI - TAX - GCR - Global Compliance & Reporting - Kolkata
EY —Kolkata, West Bengal
- Bachelor's degree
- Agile
- Tax experience
10d
Sr Business Systems Analyst
Hach —Kolkata, West Bengal
- Full-time
- Oracle
- Computer Science
- Java
Full Stack Developer
Red Apple Technologies —Kolkata, West Bengal
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
- Health insurance
Cerner Programming Analyst/Oracle Health PathNet / Blood Bank Analyst
Luxoft —Kolkata, West Bengal
- Oracle
- Laboratory experience
- English
Software Analyst
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹12,00,000 - ₹24,00,000 a year
- Full-time
- Azure
- Computer Science
- SQL
10d
Pre Sales BA
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Custom Software Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Computer Science
- Engineering
- Master's degree
Zoho CRM Developer
Workmates Core2cloud —Kolkata, West Bengal
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Data Engineer
Xerox —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Master's degree
Analyst, Specialist Business Development Treasures, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Master's degree
- Bachelor's degree
3d
Sr.Functional Analyst (ISG)
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
3d
Configuration Consultant
Cotality —Kolkata, West Bengal
- Full-time
- SQL
- Python
- Paid holidays
- Health insurance
3d

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Business Analyst

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Azure
Microsoft Outlook
Business analysis
Project management
Bachelor's degree
Product management
Product demos
Agile
Service-oriented architecture
Affiliate marketing
Communication skills
Product lifecycle management

Full job description

About You:

At ZINFI, we’re looking to bring on board people who embody our core values:

Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
Be Respectful. Respect creates a positive, collaborative, professional work environment – valuing diversity.
Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.

What you will do:

Our employees are tasked with delivering excellent business results by focusing on customer satisfaction and success. These results are best achieved by:

Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements that reflect their needs and expectations.
Use Case Analysis: Analyze and translate customer requirements into functional specifications that the development team can implement, ensuring customer-centric use cases drive all outcomes.
Value Proposition Analysis: Collaborate with the Product Owner to shape the end-to-end product strategy, ensuring that business value is defined based on the customer’s goals and objectives.
Customer-Driven Prioritization: Maintain a backlog prioritized by the potential customer impact, ensuring that all work provides the maximum value to the customer.
Continuous Feedback Loop: Act as the primary point of contact for customers and the internal team, ensuring clarity of customer requirements and addressing concerns throughout the development cycle.
Solution Validation and Metrics: Define, implement, and track performance metrics to assess the effectiveness of solutions from the customer’s perspective once they enter production.
Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions that address the customer’s pain points.
Prototyping and Mockups: Based on customer insights, create conceptual prototypes and mockups to facilitate faster solution validation and ensure alignment with customer needs.
Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions, focusing on delivering customer value.
Customer-Focused Project Management: Plan and monitor deliverables to ensure on-time completion of projects that are critical to the customer’s success.
Customer Data Analysis: Perform data analysis to consolidate insights into how customers use the product, identifying areas for improvement.
Requirements Analysis: Facilitate the communication between customers, business stakeholders, and development teams to ensure the successful delivery of customer-centric projects.
Expert in Product Domain: Become the go-to expert in at least one area of the Product, with a deep understanding of how that area impacts the customer experience.

What you will bring to the table:

2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
Experience with software product management lifecycle and Agile methodologies, with a focus on delivering customer-driven solutions.
Ability to own small, well-scoped workflows and implementation (configuration DIY based) that meet specific customer requirements.
Self-starter with a customer-first mindset, capable of creative thinking and relationship building.
Strong communication skills with the ability to present complex messages clearly to both customers and stakeholders.
Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities simultaneously.
Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.

Nice to have:

Knowledge of Relational DB Concepts and Design, with an understanding of how customer data is managed.
Familiarity with Microsoft Azure and service-oriented (SOA) architectures that support customer integrations.
Knowledge of event-driven (EDA) architecture.

Qualification:

Bachelor’s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction.

Location:

Kolkata, India.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

technical support analyst jobs in kolkata west bengal

Business Analyst

Equity Research Analyst

Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India

Customer Success Associate

Infra Tech Support Practitioner

Senior Business Analyst

Data Analyst

Senior Compliance Analyst, Security GRC

Associate Analyst - TAX - AMI - TAX - GCR - Global Compliance & Reporting - Kolkata

Sr Business Systems Analyst

Full Stack Developer

Cerner Programming Analyst/Oracle Health PathNet / Blood Bank Analyst

Software Analyst

Pre Sales BA

Custom Software Engineer

Zoho CRM Developer

Data Engineer

Analyst, Specialist Business Development Treasures, Consumer Banking Group

Sr.Functional Analyst (ISG)

Configuration Consultant

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