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CX Solutions Consultant – Cisco UCCE and Webex Contact Center Specialist
Consilium Software —Mandhela Kalan, Delhi
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- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Work from home
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CX Solutions Consultant – Cisco UCCE and Webex Contact Center Specialist

Consilium Software -
Mandhela Kalan, Delhi

Apply Now

Job details

Benefits

Work from home

Qualifications

CCNP
Call center
Engineering
Project management
Bachelor's degree
Product demos
Solution architecture
AI
Pre-sales

Full job description

Job Location: New Delhi (Hybrid – Work from Office and Work from Home)

About Consilium Software

Consilium Software is a fast-growing SaaS company in the customer engagement space. Since 2007, we have helped over 2,000 companies in more than 120 countries connect their employees with customers through our Uni digital engagement platform. Our cloud-based and on-premise solutions enable over five billion interactions annually across voice, video, and digital channels.

We are looking for a highly skilled professional who combines the strategic capabilities of a CX Solutions Consultant with hands-on expertise in Cisco UCCE and Webex Contact Center. This hybrid role is ideal for someone who enjoys both customer-facing engagements and deep technical solutioning.

Key Responsibilities

Design and deliver end-to-end contact center solutions using Cisco UCCE, CCX, and Webex Contact Center platforms
Partner with clients to understand their customer experience goals and translate them into scalable, effective solutions
Lead pre-sales activities including solution design, product demonstrations, RFP responses, and customer presentations
Manage UCCE upgrades (e.g., 11.x to 12.x), and lead migrations from UCCE/CCX to Webex Contact Center
Implement CTI integrations, outbound campaigns, reporting, and automation workflows
Work collaboratively with cross-functional teams including engineering, delivery, and project management
Clearly communicate technical concepts and solution benefits to both technical and non-technical stakeholders

Required Qualifications

Five to ten years of experience in contact center technologies, specifically Cisco UCCE, CCX, and cloud-based platforms
Three to five years of experience in CX pre-sales, solution consulting, or solution architecture
Proven expertise in UCCE design, upgrades, cloud migrations, and omnichannel deployments
Strong experience with CRM integration, campaign management, and contact center reporting
Two to three years of project management experience with an ability to manage timelines, resources, and client expectations
Bachelor’s degree in Engineering or related field

Preferred Qualifications

Cisco certifications such as CCNP Collaboration or UCCE Specialist
Experience with AI, chatbots, and robotic process automation (RPA) in contact center environments
Immediate joiners will be preferred

What We Offer

Opportunity to make a meaningful impact in a growing global company
Collaborative and supportive team culture
Competitive compensation and benefits
Hybrid work model offering flexibility between work from home and office
Modern office located near a Metro station
Well-stocked pantry and a professional, spacious work environment

Interested?
Send your resume to [email protected]

Apply Now

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CX Solutions Consultant – Cisco UCCE and Webex Contact Center Specialist

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