Who we are?
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Contract Type : Permanent
Location : Mumbai - JNPT
Main purpose of Job : Direct reporting to the Regional Coastal Co-ordinator. This role is primarily responsible for all Marine / Liner husbandry, Vessel Operations & Crew Logistics at the location and such other ports as may be deemed necessary by management. Communications and coordination with the principals will be carried out by this role for the locations that he will manage. To support his Managers with required information, maintaining port information of all ports as assigned. Cover liner service husbandry functions for Hapag Lloyd as needed and be a backup working closely with other designated Marine Operations Teams. Ensuring all vessels are declared in advance and prompt response of emails to ensure timely advance preparations. Needs to attend all port meetings, and keep himself abreast of the Local Immigration, Customs, Port rules and regulations. On a periodic basis, revisit ISS locally set SOP’s in case of any alignment required. Inchcape QHSSE requirement maintained and implemented at the location.
Key Responsibilities :
- Coordination of all vessel’s operation & crew logistics in designated ports. Assist where necessary with Hapag Lloyd liner husbandry functions. Preparation of monthly KPI report and weekly intelligence reports to submit to Intelligence team and Country Manager – India.
- Supervision and guidance of junior staff and training them in the Inchcape way.
- Ensuring all QMS & QHSSE standards are being followed in the execution of all operational activities.
- Jointly with the location team regularly update the relevant QHSSE document and save on location Marine Shared folders.
- Utilise ONEDA system and Optic as per Standard Operating Procedures.
- Ensure accurate and effective operational and commercial information flow into POPDA & Optic system.
- Complete all LMS Training (including Mandatory training) on timely basis.
- All Open Jobs / CAR’s for location to be promptly closed and proper vendor management to be ensured.
- Develop and maintain a good relationship with Port / Customs / Immigration.
Duties and Responsibilties :
Supervision and Monitoring:
Supervision and monitoring all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company’s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done.
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Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed.
- Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff.
- Supervise & ensure timely submission of shipping documents to port & customs, payment of Light dues.
- Ensure adherence to principal’s procedure.
- Follow-up for invoices from Port and local vendors so to avoid delays in closing appointment.
- Check Invoices received / log and update POP system and upload to the POP jobs
- Monitor activities and make changes where necessary which will add value.
- Evaluate information /results and choose the best solution to solve problems.
- Monitor Documentation agent’s performance
Marine Operations:
- Attending berthing meetings.
- Declaring all Marine vessel and advance planning for berthing and requested service
- Communicate with all concerned parties Terminal/ Shippers and Receivers
- Coordinate with Master/ Principals on Pre- arrival requirements
- Vessel inward outward clearance
- Arranging crew logistics
- Boarding vessel as needed
- Attending vessel requirements, delivery of spares, repairs, supply, medical assistance, survey
- Supervising vessel operations and providing additional support to the West Coast team as needed.
- Keeping Vessel /owners updated on local procedures prior arrival.
- Coordinating with principal office for DA Queries and with DAC team.
- Keeping self-abreast of local procedures and developments.
- Ensuring prefund against PDA prior vessel arrival for SPOT calls and from HUB customers/principals as and when required.
- Emails to be responded within 30 minutes of receipt. Each location must provide Market intelligence report, Vessel line up, for Clipper data, LNG, Fertilizer Sugar, Cruise updates in India and any report being requested by Commercial /Intelligence team. Target 100% adherence.
- Your location must be 100% compliant and ready at any given time. All CAR’s (audit / customer escalations, including old open CAR) needs to be closed within 10 days of CAR being raised. Maintain performance dash boards for your location.
- All appointments (including CLS & HUB) opened in POP must be updated with ATA and Vessel E-Mail, prior updating ATS.
- ATA /ATS & Vessel Email Address to be updated in Pop System with 24hrs of berthing.
- Obtaining Income Tax Clearances/ filing returns for Marine,
- Complete Freight tax documentation jobs know how until Final tax payment.
- All advance fund request for port charges or vendors should indicate the estimated revenue to be generated.
- All appointments to be closed to CE with 48 hours of ATS, and DA to be closed within 20 days of ATS.Follow-up for outstanding for location.
- Prepare statement of facts and sailing report.
- Trade notices / circulars &Tariff changes from Port, Customs, DG Shipping, Immigrations must be stored on the location common drive and on Location Q-share point
Debt Control:
Follow up and monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of debtors and credit periods within company set guidelines
Safety, Quality and Environment:
Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers.
Customer Service Excellence:
Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
Data Integrity and Quality:
Supervising the integrity, accuracy and timely updates and application of system such as FIS to meet the Principals’ requirements and KPI’s within company set parameters.
- Ensure QHSSE policy is followed without any deviation
- Ensure 100% accuracy in data input in POPDA and Optic.
- Ensure Marine KPI’s are maintained & QHSE documents and location audit files kept updated
Vendor Management:
Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier’s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals.
Reporting:
Monthly preparation and submission of Operational reports as required to the WCI Coordinator to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports.
Teamwork:
Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to inform the Principals with sufficient lead time.
Documentation Verification:
Assist in verifying documentation relative to customs requirements for smooth custom clearance procedures
and to prepare documents using FIS. To create a portfolio for all clients and customer.
Marine related operations:
Handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government
Services, Cruise services and Documentation calls.
Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities.
Knowledge
- Graduate level required.
- PG Dip / MBA in Shipping/Logistics field is desirable.
- Relevant Marine Services and or Port operations experience in the Kandla Area.
- Experience of office management and interfacing with external service providers
- Understanding of Quality / Compliance & HSSE regulations
Skills
- Ability to lead teams locally and remotely with the ability to adjust communication style for different situations and cultures
- Strong verbal and written communication skills
- Planning and Delivery skills.
- Comfortable in working in a fast-paced environment where each day brings new challenges.
- Competent user of full Microsoft Office package including Word, Excel, and Outlook.
Experience
- 10+ years of experience in Port operations, Marine and Ship Ops.
- Effective team player experienced in facilitating collaboration and change.
- Proven ability to manage vessel full calls in Gujarat effectively and achieving seamless operational success.
QHSSE – Health, Safety, Security and Environment (Mandatory requirements)
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Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture.
- Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System
- Responsible for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk
Why Inchcape Shipping Services?
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:
- A retirement savings plan
- Life assurance
- Holiday starting at 22 days
- Healthcare
- Competitive salary
- Employee Assistance Programmed
- Career development and progression opportunities
- Values Award celebration events
- Team building days
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
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