The Role of iTero Operations Specialist is responsible for supporting and also providing guidelines to assist team members to work towards achieving operational goals for iTero business in APAC. The incumbent oversees contracts processing, shipment timetables and any other enquiries supporting the iTero business. He or she will also work closely with the technical support; sales and also customer support functions in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for learning and understanding the order to cash process across various systems.
In this role, you will…
o Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.
o Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.
o Support monthly and quarterly closing activities to ensure respective data is in place to support revenue recognition.
o Support projects which are not supported by automation i.e Go Digital
o Managing new purchase of demo and/or evaluation loaner requests with manufacturer(s)
o Monitoring scanner orders shipment status and keeping the regional Align teams about shipment plans
o Ensuring documentation of supported process and systems are up to date
o Researching new ways and alternative methods to improve operational efficiency.
o Generating reports from existing data as and when required
o Ensuring the business operates within the company's mission statement.
o Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
o Participating in proactive team efforts to achieve departmental and company goals
o Performing other duties as assigned.
In this role, you’ll need …
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
- Ability to consistently follow through with projects to completion.
- Familiarity with Windows environment. Ability to learn software applications quickly.
- Ability to adapt and to deal with ambiguity.
- Ability to communicate effectively with people in all areas of a company is vital.
- Willing to reassess and reorganize when traditional solutions aren't working.
- The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.
EDUCATION and/or EXPERIENCE
- University Degree/ Diploma.
- Has 3-5 years in operations, or customer support environment, etc.
- SAP and SFDC knowledge will be a great advantage
- Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
- Good interpersonal communication skills, result oriented
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
