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Manager, ServiceNow Developer

MUFG Pension & Market Services -
India

Apply Now

Job details

11 days ago

Qualifications

BCS
ITIL Certification
Computer Science
Enterprise Software
IT service management
Encryption
SOAP
Analysis skills
Bachelor's degree
JavaScript
REST
Scripting
Angular
APIs
ServiceNow
Business requirements
Solution architecture
Communication skills
Active Directory
Intune
SDLC
Information Technology

Full job description

Overview

The Manager, ServiceNow Developer is a hands-on technical contributor responsible for the development, implementation, and delivery of complex ServiceNow solutions from the development backlog. This role is focused on executing sprint stories with precision, delivering error-free, production-ready solutions that align with industry best practices and established platform standards.

This engineer operates with minimal oversight, takes ownership of assigned backlog items end-to-end, and is expected to consistently deliver completed work that meets functional, technical, and quality expectations when stories are created with clear requirements and acceptance criteria.

Key Accountabilities and main responsibilities

Strategic Focus

Aligns with ServiceNow’s platform vision and reduces maintenance risk.
Strategically align to business needs and develop a portable and scalable solution
Establish enterprise grade data governance, stewardship, and semantic frameworks to democratize data access while maintaining compliance, quality, and control.

Operational Management

Design, develop, and customize ServiceNow applications and modules based on business requirements.
Work closely with business process managers and other team members to collaborate on solutions involving ServiceNow functionality.
Create and manage workflows, business rules, UI actions, UI policies, and other ServiceNow components.
Implement and maintain ServiceNow integrations with other enterprise systems and applications such as Active Directory, Intune, HRIS, Jira, etc.
Perform system administration tasks including system configurations, updates, and user management.
Monitor and maintain the health, performance, and security of the ServiceNow platform.
Collaborate with stakeholders to understand and translate business requirements into technical solutions.
Provide technical support and troubleshooting for ServiceNow-related issues and inquiries.
Work closely with the IT team to ensure seamless integration and alignment with other IT initiatives.
Document system configurations, workflows, and other technical processes.
Provide training and support to end-users and administrators on ServiceNow functionalities and best practices.
Stay updated with the latest ServiceNow features, technologies, and best practices.
Identify opportunities for process improvements and recommend solutions to enhance the ServiceNow platform.

People Leadership

Collaborate and work closely with business partners, Business Analysts, Project Managers, and other stakeholders.
Coordinate delivery of client requests and production fixes (also strategic).

Governance & Risk

Familiarity with secure coding practices and encryption techniques for sensitive financial data.
Ensure adherence to enterprise data governance, security, and regulatory requirements, implementing proper access controls, encryption, data masking, lineage tracking, and compliance with SDLC and Change Management policies.
Reduce risk of outages, failed deployments, and compliance breaches.
Maintain platform stability, consistency, and long-term scalability.
Keep CMDB reliable for ITSM, ITOM, and governance reporting.
Enable transparency and audit-readiness.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
8-12 years of experience developing functionality in ServiceNow.
Design and implement advanced ServiceNow solutions using Flow Designer, Script Includes, Business Rules, ACLs, Client Scripts, UI Policies/Actions, IntegrationHub, and custom scoped applications.
Develop scalable, reusable components and patterns that improve delivery speed and reduce technical debt.
Proven experience as a ServiceNow Developer with a strong understanding of ServiceNow platform and modules.
Proven track record of successfully delivering sprint-based development work with minimal oversight.
Strong expertise in ServiceNow scripting, platform architecture, and advanced development techniques.
Experience in ServiceNow scripting and development including JavaScript, AngularJS, and other related technologies.
Build and maintain reliable integrations using REST/SOAP APIs, IntegrationHub spokes, and MID Server-based patterns.
Ensure integrations are secure, performant, well-documented, and resilient to upstream/downstream failures.
Implement automation that reduces manual effort and improves operational efficiency.
Strong knowledge of IT Service Management (ITSM) processes and frameworks.
ServiceNow Certified Application Developer (CAD) or equivalent certification is highly desirable.
Additional ServiceNow certifications (CIS, IntegrationHub, CMDB/CSDM, ATF).
ITIL certification is a plus.

Personal Attributes

Ability to work independently or as part of a team with limited day-to-day direction once requirements are established.
Take full ownership of assigned technical work from design through deployment and post-release validation.
Escalate risks, blockers, or requirement gaps proactively while proposing viable technical solutions.
Serve as a go-to technical resource for complex or high-impact backlog items.
Strong analytical and problem-solving skills required, and the ability to complete projects with little or no supervision.
Strong oral and written communication skills
Ability to guide and mentor junior team members on solution architecture and other technical topics.
Ability to work as part of a cross-cultural team
Must be able to operate in a stressful, quality and deadline driven environment while maintaining strict attention to detail and the ability to prioritize issues appropriately while managing multiple assignments.
Ability to take initiative and critically analyse processes and procedures.
Continuous improvement focus, with the ability to identify risks, cost efficiencies, and operational improvements
Strong presentation and communication skills with ability to communicate clearly and effectively at all levels
Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions
Self-driven and motivated with a focus on operational efficiency and continuous improvement

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world. We provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, fund of hedge fund financing, trustee services and depositary to securities lending and other banking services.

In Investor Services business, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Be part of the MUFG Investor Services’ journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Apply Now

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