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Senior Devops Engineer(Product & Platform)

Gnani Innovations
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

CI/CD
QoS
Azure
Kubernetes
Call center
Software deployment
Load balancing
Git
MongoDB
Bash (Unix shell)
Databases
Firewall
AWS
Analysis skills
IVR
VoIP
Docker
Debian
PostgreSQL
Continuous integration
Redis
REST
Ubuntu
Computer networking
APIs
CentOS
Linux
AI
Jenkins
Communication skills
Python
Shell Scripting
Debugging

Full job description

Bengaluru

3 - 9 years experience

Responsibilities

Key Responsibilities

Integrate with SIP/VoIP providers: configure SIP trunking, channel provisioning, carrier-grade SIP-level integration
Deploy and manage VoIP platforms (Asterisk, Kamailio) and media relays (RTPengine); FreeSWITCH experience is a plus
Terminate and manage media flows in company data centres, supporting AI-based voice processing
Configure networking for call routing and NAT traversal in data centre and client environments
Handle Linux server administration, containerization, patching, and automation
Diagnose and debug real-time media issues using tools like Wireshark, sngrep, tcpdump
Architect call routes, dial plans, load balancing, failover strategies across deployments
Collaborate with engineering teams to integrate with platforms like Twilio and Genesys
Document systems, network designs, call flows, deployment SOPs
Travel to client on‑site locations to perform installations, network setups, and hands-on support

Required Technical Skills

Strong expertise with Asterisk: dial plans, ARI, AMI, voice codecs, IVR logic
Proficient in Kamailio: NAT handling, registrar, dispatcher and SIP proxy logic
Experience configuring RTPengine for media relay and NAT traversal
Deep understanding of SIP protocol, SDP negotiation, RTP, call flows and signaling
Advanced grid of computer networking: NAT, STUN/TURN, routing, subnetting, packet filtering, firewalls, load balancing
Experience integrating with SIP providers (DID/toll‑free channels through Twilio/Genesys or others)
Strong Linux administration: Debian/Ubuntu/CentOS/RHEL; scripting (bash, python) for automation; monitoring
Hands-on debugging experience with SIP/RTP diagnostics and trace tools
Experience with SIP load testing using tools like SIPp
Creation and management of observability dashboards using Prometheus and Grafana

Preferred/Bonus Skills

Experience with FreeSWITCH deployments
Docker and containerized deployment experience to manage VoIP stacks and services
Exposure to cloud platforms (AWS, Azure, or GCP) for hybrid or scalable VoIP deployments
Understanding of VoIP security (TLS, SRTP), SBC configuration, and QoS implementation
Experience with SBCs and secure SIP peering
Familiarity with traffic shaping, jitter buffering and SIP analytics platforms like Homer/SIPCAPTURE
REST API integration for Twilio, Genesys, or other CPaaS systems
Basic knowledge of databases like PostgreSQL or MongoDB
Version control with Git and basic CI/CD automation tools
Experience with Dialer or Call Center software such as Cisco or Genesys
Experience configuring agent desktops over CTI integrations

Soft Skills & Communication

Excellent verbal and written communication skills for interacting with clients and cross-functional teams
Proactive, detail‑oriented mindset with strong problem-solving and analytical skills
Ability to manage client expectations, lead on‑site technical discussions, and produce clear documentation
Team player comfortable working in fast‑paced engineering culture

Skills Required

Primary Skills

Helm

Docker/Kubernetes

ELK Stack

Prometheus

Redis

CI/CD Jenkins

Async Task Queues (Celery + Redis)

DevOps, Kubernetes, Infrastructure-as-Code

Grafana

Argo CD

CI/CD Integration with Jenkins, Git, and Azure DevOps

Microsoft Azure

Basic Shell Scripting

Apply Now

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