Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Lead Analyst - MS Exchange Advance scripting
Position: Lead Analyst – MS Exchange Advance scripting
Experience: 9+ Years
Category: IT Infrastructure
Main location: Bangalore / Chennai
Position ID: J0326-1810
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Role Summary
We are seeking an IT Infrastructure Expert specializing in Microsoft Exchange (Subscription Edition – SE), Exchange Online, and Hybrid environments, with strong skills in advanced automation and scripting. The role focuses on operational excellence, issue resolution, and building automation frameworks to improve efficiency and reliability of messaging services.
Key Responsibilities
. Operate and support Exchange Server SE, Exchange Online, and Hybrid topology.
. Troubleshoot complex issues: mail flow, transport pipeline, Autodiscover, Hybrid OAuth, Outlook connectivity, and DAG/HA components applicable to SE.
. Build and maintain advanced PowerShell scripts, functions, modules, and automation routines with proper logging, exception handling, and reusability.
. Develop integrations using Microsoft Graph API, EXO modules, and modern authentication.
. Automate provisioning, policy assignment, mailbox migrations, reporting, and compliance operations.
. Collaborate with infrastructure, security, and identity teams on TLS, certificates, compliance, and access governance.
. Work closely with mail gateways (e.g., IronPort/ESA or equivalent) to support secure mail routing and hygiene.
. Drive root‑cause analysis for complex incidents and implement permanent fixes.
. Maintain documentation, runbooks, and knowledge repositories for operational teams.
Required Skills
. Strong hands‑on experience with Exchange Server SE and Exchange Online.
. Deep expertise in PowerShell, including advanced patterns (parallelization, modular coding, error handling, logging frameworks).
. Experience with Graph API, REST endpoints, and automation platforms (Azure Automation, Functions).
. Solid understanding of mail gateways (Cisco IronPort, Proofpoint, etc.).
. Knowledge of SMTP, TLS, DNS, certificates, SPF/DKIM/DMARC.
. Ability to manage critical incidents and coordinate with stakeholders.
Good to Have
. Knowledge of Exchange 2016/2019 concepts (transport pipeline, DAGs, mailbox roles).
. Awareness of Purview, retention, litigation hold, and compliance workflows.
. Exposure to CI/CD or version‑controlled script deployment.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
