Program manager amazon Jobs

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Senior Program Manager, Amazon

Amazon Pay (India) Private Limited -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
4 days ago

Qualifications

Six Sigma Certification
PMP
Lean
Microsoft Office
Master's degree
Six Sigma
Project management
Bachelor's degree
Machine learning
Risk management
Fraud prevention and detection

Full job description

DESCRIPTION

Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets.

Key job responsibilities

Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions
Partner with product and machine learning teams to develop automated fraud detection and prevention solutions
Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases
Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities
Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions
Build and maintain relationships with external partners to strengthen fraud prevention capabilities
Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions
Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention

A day in the life
You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business.

About the team
The Customer Trust team is central to Amazon Pay's mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily.

BASIC QUALIFICATIONS

6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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