Eclerx Jobs

Inbound voice support
eClerx —Chandigarh, Chandigarh
- ₹20,000.32 - ₹22,000.90 a month
- Weekend availability
- CRM software
- Sales
- Customer service
- Commuter assistance
- Health insurance
Quick apply
Spanish Voice Process
eClerx —Chandigarh, Chandigarh
- ₹35,000 - ₹45,000 a month
- Full-time
- Spanish
- English
- In-person
- Health insurance
- Paid time off
Quick apply
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Eclerx —Pune, Maharashtra
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Eclerx —Mumbai, Maharashtra
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Associate Process Manager - TM
Eclerx —Mumbai, Maharashtra
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Inbound voice support

eClerx -
Chandigarh, Chandigarh

Quick apply

Job details

Permanent | Fresher | Full-time
₹20,000.32 - ₹22,000.90 a month

Benefits

Internet reimbursement
Provident Fund
Commuter assistance
Leave encashment
Health insurance
Paid time off
Cell phone reimbursement
Flexible schedule
Life insurance
Paid sick time

Qualifications

CRM software
Sales
Customer service
Upselling
English
Sales
Bachelor's degree
Computer skills
Communication skills

Full job description

Job Description: Inbound Voice

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.
Previous experience in a customer service and sales role, preferably in a call center environment.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to think on your feet.
Comfortable working in a fast-paced environment.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelor's degree in any field is required.
Undergraduates don't apply.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.32 - ₹22,000.90 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

Inbound voice support

Spanish Voice Process

Senior Analyst

Senior Process Manager

Associate Program Manager

Associate Process Manager

Associate Process Manager - TM

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