Senior operations processor Jobs

Performance Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
4d
TPA
Vedansh Superspeciality Hospital & Heart Centre —Dadri, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Team management
- Business Administration
Quick apply
Senior Product Manager - Payments Platform / Payment Framework
Visa Consolidated Support Services (India) Private Limited - Tech Unit —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
3d
Trader APAC
dLocal —Mumbai, Maharashtra
- Hybrid work
- English
- Finance
- Master's degree
- Flexible schedule
Quick apply
Systems Engineer III
Tesco India —Bengaluru, Karnataka
- Full-time
- DevOps
- APIs
- AI
- Health insurance
- Paid sick time
9d
Senior Staff Analog IC Design Engineer (Serial Transceiver)
MaxLinear, Inc. —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Master's degree
Cloud Front-end Developer (UI/UX)
Bosch Group —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- Java
Quick apply
5d
Sr. Lead Engineer
Raytheon —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Paid sick time
5022082-Executives
EXL Service —Noida, Uttar Pradesh
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
Senior Technical Product Manager - Wallets (100% Remote)
Tether Operations Limited —Bengaluru, Karnataka
- Email
- Remote
- English
- Bachelor's degree
- JavaScript
Banking Alliance - Associate VP
Saaki Argus & Averil Consulting —Mumbai, Maharashtra
Quick apply
IT Server & Infrastructure Specialist
IQ - Hub —Vadodara, Gujarat
- From ₹40,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
11d
Senior Backend Developer (100% remote Worldwide)
Tether Operations Limited —Delhi, Delhi
- Email
- Remote
- English
- Databases
- Bachelor's degree
Lead I - Embedded Software
UST —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- C++
Quick apply
5d
Principal Software Engineer
Calix —Bengaluru, Karnataka
- Email
- Hybrid work
- Computer Science
- B.Sc
- Master's degree
Senior Product Manager - Core Payments & Liquidity
Finmo —Bengaluru, Karnataka
- Full-time
- Oracle
- APIs
Quick apply
4d
Consultant
Tractus Asia —Delhi, Delhi
- Full-time
- Spanish
- English
- Master's degree
Senior Software Development Engineer
Barco —Noida, Uttar Pradesh
- Azure
- Computer Science
- Master's degree
Senior Compiler Engineer
quadric, Inc —Pune, Maharashtra
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Quick apply
Principal, Infra Mainframe - zOS & Config Management
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- AI
11d

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Performance Senior Analyst

Accenture -
Navi Mumbai, Maharashtra

Apply Now

Job details

Full-time
4 days ago

Qualifications

Telephony
Microsoft Excel
Customer service
English
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Skill required: Employee Services - Employee Data Process Design
Designation: Performance Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Performance Senior Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? JOB REQUIREMENTS Education Equivalent Any Graduate Experience 7-9 years. business experience with similar background Knowledge of MS Office and Excel skills would be a plus Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem-solving skills • Multi-cultural awareness • Passion for customer service. • Team player • Results & detail-oriented • Focus on high data accuracy • Quality driven – in communications and all system transactions • Strong written and verbal skills in English Language Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills •Job Description The Performance Senior Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities • Read, understand and analyze client processes as per the business rules • Lead and manage the day-to-day operations of the Performance Management team, ensuring timely and accurate handling of employee service requests related to goal setting, feedback, and review cycles • Act as the primary escalation point for complex performance-related queries, system issues, and policy clarifications, ensuring resolution aligns with organizational standards • Coordinate the execution of performance cycles (e.g., mid-year, year-end reviews), including system readiness, communications, and data validation • Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems • Participate in client conference calls and prepare
Roles and Responsibilities: •• Read, understand and analyze client processes as per the business rules • Lead and manage the day-to-day operations of the Performance Management team, ensuring timely and accurate handling of employee service requests related to goal setting, feedback, and review cycles • Act as the primary escalation point for complex performance-related queries, system issues, and policy clarifications, ensuring resolution aligns with organizational standards • Coordinate the execution of performance cycles (e.g., mid-year, year-end reviews), including system readiness, communications, and data validation • Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems • Participate in client conference calls and prepare ‘minutes of meeting’ • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS • Always demonstrate the highest level of customer service • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Ensure and maintain the security and confidentiality of client data • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads • Participate in Team building activities • Have customer-facing experience & experience of using telephony to speak with clients

Any Graduation

Apply Now

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